Service Operations Specialist II – Pamplona, Spain

Array Technologies; Pamplona; Sur place; EUR 42 000 - 56 000; Plein temps

Résumé du poste

Array Technologies in Pamplona is seeking a Service Operations Specialist II to oversee end-to-end field activities for utility-scale solar projects. You will coordinate daily site operations, supervise commissioning work, and act as a technical escalation point across Project Management, Field Operations, Warranty, and After Sales.

The role requires at least 5 years of field supervision, hands-on troubleshooting, and the ability to interpret engineering drawings.

Qualifications

• Associate degree or equivalent in electrical, mechanical, or related field.
• At least 5 years coordinating site operations and field interfaces.
• Experience leading commissioning and validation activities.
• Professional English for technical discussions.

Responsabilités

• Coordinate daily site activities with customers, contractors, and internal teams.
• Lead commissioning, testing, and technical handovers.
• Manage warranty cases and after-sales support.
• Develop site-support strategies and work plans.
• Provide progress reports and action logs.

Connaissances

Field supervision

Technical coordination

Troubleshooting

English proficiency

Formation

Associate degree or technical diploma

Outils

PLC

SCADA

Electrical schematics

Microsoft Excel

Project coordination tools

Description du poste

Job Description:

Job Title: Service Operations Specialist 2

Department: Field Operations

Reports To: Field Operations Manager

Location: Pamplona

Job Summary :

The Service Operations Specialist II supports the End-to-End process and independently coordinates technical and operational activities across project execution, commissioning, warranty, and after-sales phases for utility-scale solar projects. The role is intended for experienced field professionals who can manage daily site operations, lead commissioning work, resolve complex technical issues, and provide cross-functional support to Project Management, Field Operations, Warranty, and After Sales.

Key Responsibilities :

Project Execution and Site Support

• Coordinate daily site activities with customers, contractors, Project Management, and assigned field resources.
• Monitor and support installation and commissioning progress against approved milestones, identify deviations, and drive or recommend corrective actions within the assigned scope.
• Develop site-support strategies, technician work plans, resource needs, and execution priorities for assigned projects.
• Verify compliance with approved drawings, installation manuals, commissioning procedures, quality requirements, and contracted service scope.
• Lead site-readiness assessments, mechanical-completion reviews, punch-list management, and technical handover preparation.
• Provide concise daily or weekly reporting on progress, risks, constraints, decisions, and required actions.

Commissioning and Technical Suppor t

• Lead cold and hot commissioning activities, functional validation, and technical acceptance within assigned authority.
• Serve as a technical escalation point for mechanical, electrical, control-system, installation, and operational issues.
• Provide advanced remote and on-site troubleshooting and coordinate specialist support when needed.
• Define plant functionalities and operating requirements with customers before commissioning and document the agreed technical baseline.
• Prepare and deliver technical training to customers, contractors, and internal teams.

Warranty and After-Sales Support

• Coordinate assigned Level 2 warranty cases from technical assessment through resolution and documented closure.
• Support failure analysis and Root Cause Analysis by providing field evidence, technical interpretation, and corrective-action follow-up.
• Maintain technical ownership of assigned project issues from commissioning through warranty closeout.
• Lead technical close-out and customer-acceptance activities for assigned projects.
• Identify and qualify aftermarket opportunities, including inspections, upgrades, training, optimization, and maintenance services.

Continuous Improvement & Operational excellence

• Develop and improve procedures, work instructions, checklists, and field-quality controls.
• Analyze productivity and project deviations and recommend improvements to execution methods and resource use.
• Share lessons learned across Service Operations, Warranty, Engineering, Product Management, Quality, and After Sales.
• Provide day-to-day guidance to Specialist I personnel and field technicians without direct supervisory responsibility unless assigned.

Core Competencies

• Customer focus and professional communication
• Safety mindset and personal accountability
• Planning, organization, and disciplined follow-through
• Collaborative problem solving across functions and cultures
• Adaptability in dynamic construction and service environments

Required Qualifications:

• Associate degree, advanced technical diploma, or equivalent qualification in electrical, mechanical, electromechanical, industrial automation, telecommunications, or related discipline.
• At least 5 years of relevant experience in field supervision, installation, commissioning, field operations, or industrial service environments.
• Demonstrated experience independently coordinating daily site operations and technical interfaces among customers, contractors, and internal teams.
• Strong mechanical and electrical troubleshooting capability and ability to interpret engineering drawings, schematics, and commissioning documentation.
• Experience leading commissioning, functional testing, technical acceptance, or comparable field-validation activities.
• Professional English proficiency sufficient to lead technical discussions, training, reporting, and customer communication.

Preferred Qualifications :

• Experience in utility-scale solar, renewable energy, trackers, industrial automation, or heavy equipment.
• Experience supporting RCA, warranty investigations, or corrective-action programs.
• Knowledge of PLC, SCADA, data acquisition, networking, or industrial control systems.
• Strong capability with Microsoft Excel, Word, PowerPoint, and digital project or field-service tools.

Working Conditions :

• Availability to travel frequently within the EMEA region.
• Flexible working hours according to international project needs.
• Dynamic, multicultural, and innovation-oriented environment.

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