Senior Technical Account Manager, Voice AI Deployments

Voiceb.Ai; Madrid; Híbrido; EUR 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary + equity

Hybrid model

Ownership of strategic accounts

Descripción de la vacante

VoiceB.Ai in Madrid, Spain, is hiring a Senior Technical Account Manager to own the technical rollout for enterprise clients, overseeing CRM integrations, telephony, and agent configuration from kickoff to live operation.

You will lead multi-market deployments, monitor performance, troubleshoot issues, ensure security and compliance, and mentor the Implementation & CS team as it scales into new accounts.

Formación

• 4+ years in implementation engineering, technical customer success, or solutions engineering at a B2B SaaS or AI company.
• Hands‑on comfort with APIs, webhooks, and CRM integrations; telephony experience a strong plus.
• Equally comfortable reading logs and running a client call.
• Fluent English; Spanish a plus.
• Experience owning a multi‑market or multi‑account rollout end to end.

Responsabilidades

• Own technical onboarding for enterprise clients: CRM integrations (Salesforce, HubSpot), telephony (SIP, Twilio, WebRTC), and agent configuration.
• Configure and tune voice agent flows using our framework.
• Be the senior technical point of contact on our most complex, multi-market rollouts.
• Monitor live performance against outcome metrics, troubleshoot issues, drive continuous optimization post-launch.
• Own security and compliance requirements for regulated enterprise accounts.
• Help set the technical bar and mentor the rest of the Implementation & CS team as it grows.

Conocimientos

Implementation engineering

Technical customer success

Solutions engineering

APIs & webhooks

CRM integrations

Fluent English

Herramientas

Salesforce

HubSpot

Twilio

WebRTC

Descripción del empleo

VoiceB.Ai in Madrid, Spain, is hiring a Senior Technical Account Manager to own the technical rollout for enterprise clients, overseeing CRM integrations, telephony, and agent configuration from kickoff to live operation.

You will lead multi-market deployments, monitor performance, troubleshoot issues, ensure security and compliance, and mentor the Implementation & CS team as it scales into new accounts.