Senior Technical Account Manager — Voice Ai Deployments

Voiceb.Ai; Madrid; Híbrido; EUR 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary + equity

Hybrid model

Ownership of strategic accounts

Descripción de la vacante

VoiceB.Ai in Madrid, Spain, is hiring a Senior Technical Account Manager to own the technical rollout for enterprise clients, overseeing CRM integrations, telephony, and agent configuration from kickoff to live operation.

You will lead multi-market deployments, monitor performance, troubleshoot issues, ensure security and compliance, and mentor the Implementation & CS team as it scales into new accounts.

Formación

• 4+ years in implementation engineering, technical customer success, or solutions engineering at a B2B SaaS or AI company.
• Hands‑on comfort with APIs, webhooks, and CRM integrations; telephony experience a strong plus.
• Equally comfortable reading logs and running a client call.
• Fluent English; Spanish a plus.
• Experience owning a multi‑market or multi‑account rollout end to end.

Responsabilidades

• Own technical onboarding for enterprise clients: CRM integrations (Salesforce, HubSpot), telephony (SIP, Twilio, WebRTC), and agent configuration.
• Configure and tune voice agent flows using our framework.
• Be the senior technical point of contact on our most complex, multi-market rollouts.
• Monitor live performance against outcome metrics, troubleshoot issues, drive continuous optimization post-launch.
• Own security and compliance requirements for regulated enterprise accounts.
• Help set the technical bar and mentor the rest of the Implementation & CS team as it grows.

Conocimientos

Implementation engineering

Technical customer success

Solutions engineering

APIs & webhooks

CRM integrations

Fluent English

Herramientas

Salesforce

HubSpot

Twilio

WebRTC

Descripción del empleo

About VoiceB

We build autonomous AI voice agents that close and qualify sales for large B2C enterprises — telcos, energy providers, insurers, banks. Our agents already run live inside companies like Vodafone España and Holaluz, and were mid-rollout across an 8-market European deployment with Alpega/Teleroute. Were a small team moving fast, and were building the commercial engine to match the product.

The role

Our Implementation & CS team takes an enterprise client from signed contract to a live, performing AI voice agent — and keeps it performing. Were looking for a senior addition to that team: someone who can own the technical side of a rollout (CRM, telephony, agent configuration) and be the person the client trusts, end to end, on our most complex accounts.

What youll do

• Own technical onboarding for enterprise clients: CRM integrations (Salesforce, HubSpot), telephony (SIP, Twilio, WebRTC), and agent configuration
• Configure and tune voice agent flows using our Goal / Script / Guardrails / Objections / Data Collection framework
• Be the senior technical point of contact on our most complex, multi-market rollouts
• Monitor live performance against outcome metrics, troubleshoot issues, drive continuous optimization post-launch
• Own security and compliance requirements for regulated enterprise accounts
• Help set the technical bar and mentor the rest of the Implementation & CS team as it grows

What were looking for

• 4+ years in implementation engineering, technical customer success, or solutions engineering at a B2B SaaS or AI company
• Hands‑on comfort with APIs, webhooks, and CRM integrations; telephony experience a strong plus
• Equally comfortable reading logs and running a client call
• Fluent English; Spanish a plus
• Experience owning a multi‑market or multi‑account rollout end to end

Nice to have

• Experience in AI, voice, or conversational products
• Experience in regulated industries (banking, insurance, telco, energy)

What we offer

• Competitive salary + equity
• Hybrid model, Barcelona office
• Ownership of our most strategic accounts, with a direct line to product and engineering

Were hiring deliberately, not urgently — wed rather find the right person than fill the seat fast. If this sounds like your kind of problem, wed love to hear from you.

Senior Technical Account Manager — Voice AI Deployments • Madrid, Spain