Senior Revenue Operations Lead, Customer Success

dandy; España; Presencial; EUR 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare

Dental

Mental health support

Parental planning resources

Retirement savings options

Paid time off

Descripción de la vacante

Dandy is recruiting a Senior Manager, Revenue Operations, Customer Success to scale our Customer Success organization and drive efficiency across activation, cross-selling and retention. You will partner with CS leadership to translate goals into scalable operating plans and ensure capacity, routing, and metrics are aligned with company growth.

You will build dashboards, optimize workflows, and collaborate with Sales, Marketing, Enablement, and central RevOps to support a fast-moving,

Formación

• 6–8+ years of Revenue Operations, Sales Operations, Customer Success Operations, or related field.
• Proven experience supporting CS, SDR, outbound sales, or pipeline-generation.

Responsabilidades

• Own end-to-end Revenue Operations support for the Customer Success organization, from training to ramped customer.
• Translate company goals into clear operating plans for the CS team.
• Partner with CS leadership on capacity planning, headcount modeling, and performance management.
• Develop and optimize pursuit prioritization, routing, and coverage strategies to focus on high-value opportunities.
• Build dashboards and reporting showing rep activity, productivity, funnel conversion, and pipeline health.
• Identify funnel gaps and collaborate to improve connect rates and meetings held.
• Design and automate workflows to boost CS efficiency and reduce admin work.
• Establish pipeline-management practices including aging, follow-up, and closed-lost processes.
• Coordinate with Sales, Marketing, Enablement, and RevOps for top-of-funnel alignment.
• Support experiments across messaging and rep workflows and scale successful tests.

Conocimientos

Analytical skills

Communication skills

Stakeholder management

Herramientas

Salesforce

Looker

Hex

Descripción del empleo

Dandy is recruiting a Senior Manager, Revenue Operations, Customer Success to scale our Customer Success organization and drive efficiency across activation, cross-selling and retention. You will partner with CS leadership to translate goals into scalable operating plans and ensure capacity, routing, and metrics are aligned with company growth.

You will build dashboards, optimize workflows, and collaborate with Sales, Marketing, Enablement, and central RevOps to support a fast-moving,