Senior RevOps Manager, Customer Success Growth

RiverPark Ventures; España; Presencial; EUR 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare packages

Dental coverage

Mental health support

Parental planning resources

Retirement savings options

Generous paid time off

Descripción de la vacante

Dandy, a fast-growing venture-backed company, seeks a Senior Manager, Revenue Operations, Customer Success to scale its CS organization globally. You will own the operational backbone, translating goals into executable plans and driving efficiency across training, ramp, and renewal cycles.

You will partner with CS leadership to design capacity planning, routing, and performance management, building dashboards and ensuring funnel health as the company expands into new markets.

Formación

• 6–8+ years of experience in Revenue Operations, Sales Operations, Customer Success Operations, or a related field.
• Proven experience supporting a Customer Success, SDR, outbound sales, or pipeline-generation organization.
• Strong understanding of Customer Success funnel metrics, including activity, connect rates, meetings set, meetings held, conversion rates, and pipeline generation.

Responsabilidades

• Own end-to-end Revenue Operations support for the Customer Success organization, from Training to ramped customer.
• Translate company-level revenue and pipeline goals into clear, executable operating plans for the Customer Success team.
• Partner with Customer Success leadership on capacity planning, headcount modeling, territory design, productivity targets, and performance management.
• Develop and optimize pursuit prioritization, routing, distribution, and coverage strategies to ensure reps focus on the highest-value opportunities.
• Build reporting and dashboards that provide clear visibility into rep activity, productivity, funnel conversion, pursuit health, and pipeline generation.
• Identify funnel gaps and partner with Customer Success leadership to improve connect rates, meeting-set rates, show rates, and overall meetings held.
• Design, refine, and automate workflows that increase Customer Success efficiency and reduce administrative work.
• Establish strong pipeline-management practices, including aging, follow-up, recycling, and closed-lost processes.
• Partner with Sales, Marketing, Enablement, and central RevOps to ensure alignment across the top-of-funnel customer journey.
• Support experimentation and pilots across messaging, channels, lead prioritization, and rep workflows, then translate successful tests into scalable operating processes.
• Support a Customer Success organization that will be expanding internationally into several countries over the next 12 months

Conocimientos

Revenue Operations

Sales Operations

Customer Success Operations

Analytics

Stakeholder management

Herramientas

Salesforce

Looker

Hex

Descripción del empleo

Dandy, a fast-growing venture-backed company, seeks a Senior Manager, Revenue Operations, Customer Success to scale its CS organization globally. You will own the operational backbone, translating goals into executable plans and driving efficiency across training, ramp, and renewal cycles.

You will partner with CS leadership to design capacity planning, routing, and performance management, building dashboards and ensuring funnel health as the company expands into new markets.