Director of Renewals & Expansion

Everfield; España; In loco; EUR 80.000 - 120.000; Tempo pieno

Descrizione del lavoro

A growing B2B SaaS company in Spain seeks a leader responsible for driving net revenue retention and expansion. You will define and embed renewal management strategies across various business units, ensuring alignment with pricing standards. The ideal candidate has over 7 years of relevant experience, particularly in leadership roles that impact customer success metrics. This position offers the chance to significantly influence the company's revenue growth trajectory, contributing to its ongoing expansion in the European market.

Competenze

• 7–12 years in B2B SaaS revenue roles, with 4+ years in leadership.
• Direct ownership of Net Revenue Retention as a primary metric.
• Experience building renewal and expansion strategies.

Mansioni

• Drive net retention and expansion revenue.
• Ensure pricing and packaging execution.
• Identify retention risks early.

Conoscenze

B2B SaaS experience

Leadership in customer success

Renewal management

Expansion selling

Pricing strategy

Descrizione del lavoro

Everfield specializes in acquiring, developing, and scaling European software companies across diverse markets. We provide our portfolio companies with the strategic resources they need to reach their next stage of growth. Our mission is to bring ambitious visions to life, foster sustainable expansion, and unlock new opportunities within the European software ecosystem.

Companies within the Everfield ecosystem retain their teams, brands, and locations—allowing them to focus on their core strengths: developing innovative products and delivering exceptional customer experiences. Everfield provides targeted support in talent acquisition and HR, as well as access to an expert team specialized in building and growing European B2B SaaS companies, offering financial and operational guidance.

Since our founding in 2022, Everfield has expanded to 10+ countries and continues to grow rapidly.

The Opportunity

This is a new role. There is no incumbent, no existing playbook, and no pre-built infrastructure.

This person owns the Back to Base Growth Engine — responsible for protecting the recurring revenue base and expanding it through stronger renewal discipline, expansion programs, and pricing execution.

The objective is to make Net Revenue Retention a structural contributor to Everfield’s Net Organic Recurring Revenue Growth.

You will work alongside a RevOps function that you help shape and in close coordination with the Acquisition Performance Lead, who owns the New Name engine. The two engines are complementary: one drives ARR in; this role ensures it compounds.

What You Will Do

Drive net retention and expansion revenue

Define the portfolio playbook for proactive renewal management and expansion selling. Embed it across Business Units through commercial leads and RevOps.

Set standards for renewal timing, QBR cadence, multi-year deal structuring, and escalation protocols. Regularly inspect execution across Business Units.

Ensure pricing and packaging execution

Identify inconsistencies in how Business Units price and package products. Work with leadership teams to close gaps, protect revenue yield, and align with HQ commercial standards.

Collaborate with RevOps on Back to Base workflows

Define the data requirements for customer health, commercial terms, and NRR reporting. Ensure HQ has the visibility needed to forecast and monitor the recurring base.

Identify and escalate retention risk early

Flag Business Units with churn exposure, pricing erosion, or contract gaps to the CRO before they show up in MRR.

Build Back to Base infrastructure

Develop the metrics, processes, and tooling required for HQ to track and forecast Back-to-Base growth across the portfolio.

What Success Looks Like

In the first 12 months:

• Net Revenue Retention improves as a measurable contributor to portfolio NORRG
• Proactive renewal processes are embedded across portfolio companies
• Expansion revenue programs are activated in Business Units with the highest B2B potential
• Pricing and packaging execution becomes more consistent with HQ commercial standards
• Customer and contract data becomes standardized and visible for NRR forecasting

What We Are Looking For

• 7–12 years in B2B SaaS revenue roles, with at least 4 years in a leadership position (VP Customer Success, Head of Renewals, Head of Account Management, or similar)
• Direct ownership of Net Revenue Retention as a primary metric
• Experience building renewal and expansion playbooks in multi-product or multi-segment environments
• Pricing and packaging strategy exposure — participation in commercial model decisions
• Experience working across multiple business units or product lines simultaneously (portfolio experience is a strong advantage)
• Familiarity with European enterprise and SMB SaaS customer dynamics
• Understanding of CRM and customer data infrastructure required to forecast NRR