Customer Success & Reactivation Architect

Andagon People Gmbh; León; Presencial; EUR 40.000 - 65.000; Jornada completa

Descripción de la vacante

Andagon is seeking a Customer Success & Reactivation Manager who enjoys connecting with people and turning conversations into opportunities. You will reactivate former and inactive customers and rebuild key relationships to drive new business.

Based in, or collaborating with our team, you will work closely with Sales and Delivery to translate customer needs into concrete solutions, manage CRM activities, and contribute to long-term partnerships.

Formación

• Experience in Customer Success, Account Management, inside sales or BD in a B2B environment.
• Proactive customer outreach and developing existing or former accounts.
• Strong phone communication and proactive approach to outreach.
• Commercial mindset to identify customer needs and business potential.
• Strong communication, reliability, and consistent follow-up.
• Structured, independent and results-oriented with CRM proficiency.
• German (C1–C2) and English (B2+) required.

Responsabilidades

• Reactivate former and inactive customers and revive relationships.
• Build long-term relationships with key contacts and decision-makers.
• Understand customers' challenges, needs and upcoming projects.
• Identify up-selling and cross-selling opportunities and develop qualified opportunities.
• Ensure consistent follow-up and manage activities in CRM.
• Collaborate with Sales and Delivery to turn needs into solutions and projects.

Conocimientos

Customer Success

Account Management

Inside Sales

Business Development

Proactive Outreach

CRM Proficiency

German C1-C2

English B2+

Descripción del empleo

Andagon is seeking a Customer Success & Reactivation Manager who enjoys connecting with people and turning conversations into opportunities. You will reactivate former and inactive customers and rebuild key relationships to drive new business.

Based in, or collaborating with our team, you will work closely with Sales and Delivery to translate customer needs into concrete solutions, manage CRM activities, and contribute to long-term partnerships.