Senior Leader, Customer Success - Europe (Hybrid)

Quadient; Barcelona; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Flexible Work

Endless Learning

Inclusive Community

Comprehensive Rewards

Mental health support

Job summary

Quadient seeks a Leader of Customer Success Management, Digital Europe to drive adoption, retention, and expansion across Europe. You will lead regional CSM teams, translate global frameworks into scalable execution, and partner with Sales, Product, and Support to deliver lasting customer value.

Located in London, Paris, or Barcelona on a hybrid basis, with travel required. You’ll shape regional strategy, power customer‑centric outcomes, and mentor senior teams to achieve measurable ARR growth

Qualifications

• Bachelor’s degree or equivalent professional experience in business, CX, marketing, or related field.
• Senior leadership experience in customer success, post‑sales, or account management in SaaS/digital tech.
• Proven track record in retention, adoption, and expansion at scale.

Responsibilities

• Own regional customer success strategy for Digital Europe aligned with global standards.
• Lead and coach Customer Success Managers across Europe.
• Drive retention, renewals, and expansion in collaboration with Sales.
• Ensure adoption and value realization, manage health risks and success plans.
• Scale engagement models, onboarding, lifecycle management, and value planning.
• Monitor churn, renewal rates, ARR growth, and health metrics.
• Collaborate with Sales, Product, Support, Marketing, and Finance for a seamless experience.
• Incorporate customer feedback into product roadmaps and GTM refinements.
• Foster a performance‑driven, accountable, inclusive culture.
• Contribute to regional talent planning and succession discussions.

Skills

Senior leadership

Customer Success

Cross-functional collaboration

Strategy execution

Executive presence

Multicultural environments

Education

Bachelor’s degree in Business, Customer Experience, Marketing, or related field

Tools

Salesforce

Gainsight

Job description

Quadient seeks a Leader of Customer Success Management, Digital Europe to drive adoption, retention, and expansion across Europe. You will lead regional CSM teams, translate global frameworks into scalable execution, and partner with Sales, Product, and Support to deliver lasting customer value.

Located in London, Paris, or Barcelona on a hybrid basis, with travel required. You’ll shape regional strategy, power customer‑centric outcomes, and mentor senior teams to achieve measurable ARR growth