Strategic Enterprise CSM (Italian/Spanish) – Growth & Upsell

Loyal Guru; Barcelona; Sur place; EUR 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Flexible schedule

Reduced hours on Fridays

Birthday day off

25 days vacation

Training budget

Language classes

Wellness programs

Résumé du poste

Loyal Guru is seeking an experienced Customer Success Manager (CSM) to lead a portfolio of key enterprise and mid-market clients across Europe. You will be the strategic partner, driving adoption, renewals, and growth by aligning the loyalty and data platform with clients' business goals.

In this mid-level role, you’ll manage onboarding, design CRM campaigns, provide data-driven recommendations, and conduct quarterly business reviews while optimizing time allocation and minimizing admin tasks to

Qualifications

• 5+ years in CS/AM/Consulting in SaaS B2B or Retail Tech.
• Native Spanish with fluent English and Italian.
• Strong ability to interpret data to guide client decisions.
• Commercial mindset with upsell/cross-sell focus.
• Excellent time management and organization.

Responsabilités

• Portfolio Management: autonomously manage a portfolio of enterprise/mid-market accounts.
• Onboarding & Adoption: guide new clients through onboarding and rapid value realization.
• Loyalty & CRM Campaign Strategy: plan and optimize CRM campaigns.
• Consulting & Data-Driven Recommendations: provide proactive, data-backed advice.
• Strategic Time Allocation: ~20 hours/month per key account for strategic work.
• Operational Efficiency: minimize admin tasks to maximize billable client time.
• Retention & Upsell: secure renewals and identify upsell opportunities.
• Voice of the Customer: gather feedback and inform Product/Sales teams.

Connaissances

SaaS B2B exp

Retail Tech

Spanish (Native)

English fluency

Italian fluency

Description du poste

Loyal Guru is seeking an experienced Customer Success Manager (CSM) to lead a portfolio of key enterprise and mid-market clients across Europe. You will be the strategic partner, driving adoption, renewals, and growth by aligning the loyalty and data platform with clients' business goals.

In this mid-level role, you’ll manage onboarding, design CRM campaigns, provide data-driven recommendations, and conduct quarterly business reviews while optimizing time allocation and minimizing admin tasks to