Senior IT Service Management Lead - ITIL & ServiceNow

COFCO Agri Ltd.; Barcelona; On-site; EUR 55,000 - 75,000; Full time

Job summary

COFCO Agri Ltd. in Barcelona is seeking a Senior IT Service Management professional to support the Head of Global IT Services. The role involves developing ITSM policies, facilitating training sessions, and ensuring adherence to SLA and KPI targets.

The ideal candidate will have over 5 years of experience, strong ITIL knowledge, and experience with ServiceNow administration. Fluency in English is mandatory, with Spanish and Portuguese as added advantages.

Qualifications

• 5+ years of progressive IT Service Management Operations.
• Proven knowledge in ITIL Framework and ITSM best practices.
• Expertise in ITIL-based process design.

Responsibilities

• Develop and maintain ITSM policies, processes and SOPs aligned with ITIL standards.
• Ownership and continuous review of all ITSM practice documentations.
• Ownership of ITSM process workshops and training sessions for users.

Skills

ITIL knowledge

ServiceNow administration

Process Improvement

Training delivery

Analytical skills

Communication skills

Education

Bachelor’s Degree in IT, Computer Science, Engineering

ITIL Managing Professional or Higher

ServiceNow CSA

Job description

COFCO Agri Ltd. in Barcelona is seeking a Senior IT Service Management professional to support the Head of Global IT Services. The role involves developing ITSM policies, facilitating training sessions, and ensuring adherence to SLA and KPI targets.

The ideal candidate will have over 5 years of experience, strong ITIL knowledge, and experience with ServiceNow administration. Fluency in English is mandatory, with Spanish and Portuguese as added advantages.