ServiceNow ITOM Specialist

All European Careers BENELUX; Comunidad de Madrid; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

All European Careers is seeking a ServiceNow ITOM Specialist for a hybrid role in Valencia. The ideal candidate will have 3–7 years of IT operations experience and specialized knowledge in ServiceNow ITOM implementations.

Responsibilities include managing Discovery processes and working with multi-time zones. Candidates must be fluent in English and need to be flexible for collaboration with international teams.

Qualifications

• 3-7 years of experience in IT operations focusing on ServiceNow ITOM.
• Hands-on experience with Business Rules, Glide scripting, and UI Policies.
• Strong understanding of IT infrastructure and ITIL processes.

Responsibilities

• Implement and maintain Discovery for IT asset visibility.
• Configure Event Management alerts and manage MID Servers.
• Lead workshops to gather user requirements and provide demos.

Skills

IT operations experience

ServiceNow development

Agile methodologies

Communication skills

Scripting with Glide

Education

ServiceNow certifications

ITIL certification

Tools

ServiceNow

MID Server

Job description

For our international customer in Valencia, we are looking for a hybrid ServiceNow ITOM Specialist.

EU candidates are welcome to apply. Candidates need to be based in Valencia or willing to relocate to Valencia. Candidates need to be flexible to work across time zones, including alignment with US Eastern Time where required.

Work permit is not provided. Candidates need to be fluent in English.

Tasks and responsibilities

• Implement and maintain Discovery to ensure accurate, real-time visibility of IT assets and configuration items (CIs) across data centers and cloud environments (Azure);
• Map dependencies between IT components and business services to understand service impacts;
• Configure Event Management rules for alert correlation, noise reduction, and automated incident creation;
• Manage MID Servers, troubleshoot discovery issues, and optimize performance;
• Maintain CMDB accuracy, normalize data, and implement CSDM (Common Service Data Model) frameworks;
• Responsible for controlling and managing the configuration items, configuration data and related changes to that data aligned to the objective of establishing and maintaining the configuration baseline, in conjunction with the various process, platform and product owners;
• Lead process workshops when defining requirements and provide thought leadership and consensus building with stakeholders;
• Capture business and user requirements, and provide estimates on the level of effort to deliver solution;
• Identify capabilities on the platform to meet business requirements and provide estimates on the level of effort to deliver solution;
• Follow standard development and coding best practices, including agile/scrum concepts;
• Design and develop ServiceNow workflows and integrations according to project, process, and customer objectives;
• Assess impact of changes and work with development teams to minimize technical debt on the platform;
• Manage the pipeline of demand and ongoing development activities, and work with platform owner to reprioritize new demand;
• Conduct review, system design, test, verification, and documentation activities;
• Manage clone and promotion activities across environments, including update sets management;
• Investigate capabilities on the platform and provide demos or build proof-of-concepts as needed;
• Work with IT teams to build and support existing and new integrations with various systems;
• Identify opportunities to improve and streamline the overall platform and its performance;
• Create knowledge articles for internal knowledge sharing, and for consumption by other teams including the IT Help Desk and End Users;
• Conduct roadmap planning based on platform capabilities against strategic business needs;
• Lead annual upgrade activities and implementation, and coordinate with stakeholders to ensure platform is stable;
• Provide platform operations and maintenance support; Be available for off-hour release deployments and support;
• Conduct patching and remediation of security vulnerabilities;

Profile

• +3–7 years of experience in IT operations, with specialized hands‑on experience in ServiceNow ITOM implementations;
• +3 years of experience with ServiceNow development including Business Rules, Glide, scripting, UI Policies, Flow Designer, and ACLs
• Domain expertise and practical implementation experience in multiple applications on the ServiceNow platform (e.g. CMDB, Discovery, ITAM, ITSM, ITOM, CSM, HR Service Delivery, GRC, …);
• Experience designing and developing solutions with PaaS solutions such as ServiceNow in an Agile Software Development environment;
• Experience with Agile Scrum development methods;
• Experience with Single Sign‑on configuration and administration;
• Experience configuring and maintaining MID Server;
• Experience with Service Portal UI design and configuration;
• Knowledge of SAML, Active Directory, or LDAP Integrations;
• Experience leading workshops to solicit requirements, and explaining platform capabilities in layman’s terms;
• Excellent documentation (writing and diagramming), interpersonal, and communication skills;
• Great ability to work in a fast‑moving environment and with minimal supervision;
• Good understanding of organizational change management and communication;
• ServiceNow System Administration or Application Development or Implementation Specialist Certification;
• ServiceNow Certified Implementation Specialist (CIS) in Discovery, Event Management, or Service Mapping is highly preferred;
• ITILv3 or ITIL4 Certification preferred;
• Strong understanding of IT infrastructure (networking, servers, cloud) and ITIL processes;