ITSM Operations & Service Specialist — Hybrid & Growth

Airbus Helicopters; Albacete; Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid work model

Career development

Life insurance

Health insurance

Employee stock options

Retirement plan

Canteen on site

Social responsibility initiatives

Job summary

Airbus Helicopters España, SA in Albacete invites applications for an ITSM Operation and Service Specialist as part of the Digital Campus, an initiative focused on industrial digitalization and innovation. You will maintain CMDB, improve data quality, and support PSLs with ServiceNow guidance.

Ideal candidates have ITIL certification, strong ITSM process knowledge, and hands-on ServiceNow CMDB/Asset Management experience, plus excellent communication to explain technical concepts across IT teams

Qualifications

• ITIL Foundation v3 or ITIL 4 Foundation certification required.
• Strong knowledge of ITSM processes and their interaction with Incident, Problem and Change Management.
• Solid experience with ServiceNow CMDB and Asset Management modules.
• Excellent analytical skills with attention to detail and data discrepancy troubleshooting.
• Clear communication capable of translating technical concepts to PSLs and IT teams.

Responsibilities

• CMDB Maintenance (RUN Tasks): Maintain, update, and audit CMDB data with high accuracy.
• Data Quality Improvement: Identify discrepancies and collaborate with IT teams to improve CMDB quality.
• PSL Technical Support: Provide hands‑on ServiceNow guidance to Product Service Lines (PSLs).
• Scenario Building & Consumption: Design practical CMDB scenarios/workflows for incident, problem, change and lifecycle management.
• Process Adherence: Align activities with ITIL practices and internal ITSM standards.

Skills

ITIL Certification

ITSM processes

ServiceNow CMDB

ServiceNow Asset Management

Data analysis

Communication skills

Job description

Airbus Helicopters España, SA in Albacete invites applications for an ITSM Operation and Service Specialist as part of the Digital Campus, an initiative focused on industrial digitalization and innovation. You will maintain CMDB, improve data quality, and support PSLs with ServiceNow guidance.

Ideal candidates have ITIL certification, strong ITSM process knowledge, and hands-on ServiceNow CMDB/Asset Management experience, plus excellent communication to explain technical concepts across IT teams