Senior German-Speaking CSM (High-Touch) – Remote

n8n GmbH; España; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Equity in the company

Remote-first across Europe

30 days vacation for Europe region

Health & wellness benefits

Annual learning budget €1K

Open source support $100 monthly for个人

Job summary

n8n GmbH is hiring a Senior Customer Success Manager (High-Touch) for the German-speaking market. You will be the trusted post-sales partner for strategic enterprise customers, owning retention and expansion.

You will learn each customer’s business, build relationships across IT, engineering and executives, and translate usage into measurable ROI. In collaboration with Support, Solutions Engineering, Product and Sales, you will drive onboarding, adoption and renewal with a disciplined operating

Qualifications

• German native speaker with fluent business English; based in Europe and willing to travel to customers.
• Senior Enterprise Customer Success experience managing a strategic book of SaaS customers.
• Proven retention and expansion track record with renewals and growth KPIs.
• Technical engagement with IT/engineering stakeholders (APIs, integrations, auth basics).
• Experience with large German-speaking enterprises (DACH) and cross-functional collaboration.

Responsibilities

• Own a small book of the German-speaking market's largest enterprise customers from onboarding to renewal.
• Build account strategies and a footprint across IT, engineering and executive stakeholders.
• Drive retention and expansion targets in partnership with Account Executives.
• Lead kickoffs, success planning, health checks and QBRs with a clear cadence.
• Enable technical and business audiences; unblock implementation and accelerate time-to-value.
• Monitor usage data to spot risks and manage escalations; communicate ROI throughout lifecycle.
• Collaborate with Support, Solutions Engineering and Product to deliver seamless customer experience.
• Provide structured customer feedback to Product and Engineering and share learnings with CS team.

Skills

German native speaker

Business English

Senior Enterprise CSM

Revenue ownership

Technical acumen

DACH enterprise experience

Commercial acumen

Account strategy

Stakeholder management

Builder mindset

Job description

n8n GmbH is hiring a Senior Customer Success Manager (High-Touch) for the German-speaking market. You will be the trusted post-sales partner for strategic enterprise customers, owning retention and expansion.

You will learn each customer’s business, build relationships across IT, engineering and executives, and translate usage into measurable ROI. In collaboration with Support, Solutions Engineering, Product and Sales, you will drive onboarding, adoption and renewal with a disciplined operating