Desktop Support Technician

Bench IT; Madrid; On-site; EUR 28,000 - 34,000; Full time

Job summary

Bench IT is seeking an experienced Desktop Support Engineer to join a large organisation in Madrid. The role is onsite full-time starting ASAP, with potential renewal into 2027. The candidate will provide high-quality technical support on-site in Madrid.

The successful applicant will have strong IT support background, familiarity with Windows 10/11, Office 365, Active Directory, and 2nd Line support, and must be fluent in Spanish with English at B1 level.

Qualifications

• Experience providing IT support with focus on user experience.
• Proficient with Windows 10/11 and Office 365.
• Knowledge of Active Directory and 2nd line support fundamentals.

Responsibilities

• Provide desktop support on-site in Madrid with focus on user experience.
• Address 2nd line IT issues and ensure timely resolution.
• Collaborate with local teams to maintain IT services for end users.

Skills

IT support experience

Windows 10/11

Office 365

Active Directory

2nd Line support

Spanish fluency

English B1

Job description

Initially until 31/12/2026, Madrid

Bench IT require an experienced Desktop Support Engineer to join a large organisation starting ASAP working onsite full time onsite Madrid to provide an excellent level of technical support. This may require further renewal into 2027.

Please note due to the nature of this role working full time onsite is mandatory.

The successful candidate should have the skills and experience included below;

• Strong experience providing IT support and exceptional user experience
• Windows 10/11
• Office 365 suite
• Active Directory
• Experience providing 2nd Line support
• Fluent Spanish speaking and English to a B1 level