Madrid-Based Desktop Support Analyst – Europe IT Champion

Morningstar; Comunidad de Madrid; Hybrid; EUR 26,000 - 35,000; Full time

Benefits offered by this job

Hybrid work model

Benefits package

Job summary

Morningstar Europe Ltd seeks an Employee Technology Support Analyst to join the European Desktop Support team in Madrid. You’ll provide desktop and mobile support for Windows and macOS, imaging workstations, and manage A/V in meeting rooms across multiple offices.

Strong customer service and proactive problem solving are essential. You’ll work in a hybrid environment with weekly in-office collaboration, handling incident management, asset tracking, and documentation while coordinating with

Qualifications

• Excellent customer service skills.
• Experience of supporting and using Windows 10 Enterprise, MacOS, Active Directory, Microsoft Office 365 and Symantec Endpoint Protection.
• Flexibility to meet tight deadlines.
• ITIL Foundation v3 certificate is required.

Responsibilities

• Incident management – diagnose, resolve and close incidents.
• Identify opportunities to improve or enhance support activities.
• Provide first class customer service to Morningstar employees.
• Resolve and own technical problems until resolution.
• Escalate to management/senior engineers as required.
• Support of desktop environments (Windows and macOS), mobile devices and core applications.
• Imaging and installation of workstations.
• Maintain asset management database.
• Support audio visual services and systems in meeting rooms, including video conferencing and Zoom Rooms.
• Collaborate with more experienced technicians to solve complex problems.
• Serve as a technical resource on projects.
• Develop process and support documentation.
• Provide training and guidance to other technical support staff.

Skills

Customer service

Communication

Troubleshooting

Tools

Windows 10 Enterprise

MacOS

Active Directory

Office 365

Symantec Endpoint Protection

ITIL Foundation v3

iOS/Android handset support

SCCM

JAMF Pro

RSA SecurID

Job description

Morningstar Europe Ltd seeks an Employee Technology Support Analyst to join the European Desktop Support team in Madrid. You’ll provide desktop and mobile support for Windows and macOS, imaging workstations, and manage A/V in meeting rooms across multiple offices.

Strong customer service and proactive problem solving are essential. You’ll work in a hybrid environment with weekly in-office collaboration, handling incident management, asset tracking, and documentation while coordinating with