Senior Director, AI Services CoE – EMEA (Madrid)

Celonis; Madrid; Presencial; EUR 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

RSUs and merit-based grants

Unlimited PTO

Flexible hybrid work model

Learning platform access

Descripción de la vacante

Celonis is seeking a Senior Director, Celonis Services EMEA Center of Excellence in Madrid to lead the CoE as the engine of AI-augmented delivery and deep technical, product, and AI expertise across Celonis Services EMEA/JAPAC. You will manage a team of managers and senior engineers, drive strategy, and scale reusable assets while ensuring delivery excellence and customer satisfaction.

You will partner with global programs and other departments to promote value delivery, talent development, and

Formación

• 12+ years of professional experience with leadership and management.
• Deep understanding of Celonis products and platform.
• First-hand post-sales experience in Celonis.
• Leader of Leaders, with experience developing senior talent and managers.
• Track record of AI-augmented delivery and scaling tools/ways of working.
• Experience in process engineering and program management and enablement practices.
• Excellent communication, presentation, leadership and interpersonal skills.
• Growth mindset and adaptability to fast-moving environments.

Responsabilidades

• Drive the AI-augmented delivery transformation of the CoE, making AI-led delivery the default and improving regional productivity.
• Be accountable for a balanced CoE scoreboard: utilization, delivery productivity, quality and customer satisfaction.
• Define and reinforce the Services CoE strategy, including staffing, roles, structure, enablement and success metrics.
• Develop CoE Domains aligned to business directions and support field teams and customers.
• Oversee the CS Project Office for resource management, capacity planning, PSA, and delivery excellence.
• Manage subcontracting relationships and a pool of Subco talent in the CoE.
• Own the health of the EMEA CoE: engagement, morale, retention, productivity and enablement.
• Lead and develop managers and principal engineers, investing in their career growth.
• Collaborate with other departments (Product, Sales, VE) to promote customer satisfaction and business goals.

Conocimientos

Leadership experience

Celonis product knowledge

Post-sales experience

Leader of Leaders

AI-augmented delivery

Program management

Communication

Growth mindset

Herramientas

Celonis platform

AI tools proficiency

PSA tools

Descripción del empleo

Celonis is seeking a Senior Director, Celonis Services EMEA Center of Excellence in Madrid to lead the CoE as the engine of AI-augmented delivery and deep technical, product, and AI expertise across Celonis Services EMEA/JAPAC. You will manage a team of managers and senior engineers, drive strategy, and scale reusable assets while ensuring delivery excellence and customer satisfaction.

You will partner with global programs and other departments to promote value delivery, talent development, and