Scaled Customer Success Advisor (AEC & D&M)

Autodesk; Barcelona; Híbrido; EUR 65.000 - 100.000; Jornada completa

Descripción de la vacante

Autodesk is seeking a customer-focused Customer Success professional to support Architecture, Engineering & Construction (AEC) and Design & Manufacturing (D&M) industries. You will manage a hybrid portfolio of Territory, Regional, and selected Enterprise accounts, driving onboarding, adoption, and value realization across the full lifecycle.

As part of the EMEA Scaled Customer Success team, you will use data-driven signals to prioritize high-risk accounts, improve product usage, and contribute

Formación

• 3+ years of experience in Customer Success, Account Management, or Consulting roles.
• Experience managing a portfolio with different customer segments (scaled and higher-value accounts).
• Background in Engineering, Architecture, Manufacturing, or related technical fields.
• Hybrid knowledge of AEC and/or D&M industries, or strong ability to operate across both.
• Strong understanding of customer lifecycle management, adoption, and retention strategies.
• Excellent stakeholder management and client relationship management skills.
• Strong communication skills, including relationship building, empathy, active listening, storytelling, and negotiation.
• Proven ability in prioritization, risk management, and managing complexity at scale.
• Proficiency in time management, problem solving, and data-driven decision making.
• AI savviness is a plus.

Responsabilidades

• Proactively engage with customers through digital-first, scalable engagement models (1:many)
• Manage a hybrid portfolio of Territory, Regional, and selected Enterprise accounts, balancing efficiency with impact
• Guide customers through onboarding and adoption strategies across both AEC and D&M workflows
• Build and maintain relationships with key stakeholders, including senior stakeholders in higher-value accounts
• Prioritize activities and adapt engagement based on account health, risk, and business impact
• Execute on targeted actions for high-risk accounts, using data-driven insights to stabilize, re-engage, and improve customer outcomes
• Drive measurable uplift in product assignment and usage across your portfolio
• Establish and execute customer success plans using usage data, health metrics, and business insights
• Apply a consultative approach to understand customer processes and identify opportunities to improve adoption across AEC and D&M workflows
• Collaborate cross-functionally with Sales, Channel, and Support teams to drive customer outcomes
• Ensure a consistent and high-quality customer experience while operating at scale

Conocimientos

English proficiency and German

CS/Account Mgmt/Consulting

Portfolio management

Engineering/Architecture/Manufacturing

Customer lifecycle management

Cross-functional collaboration

Prioritization & risk management

Time management & problem solving

Data-driven decision making

AI savviness

Descripción del empleo

Autodesk is seeking a customer-focused Customer Success professional to support Architecture, Engineering & Construction (AEC) and Design & Manufacturing (D&M) industries. You will manage a hybrid portfolio of Territory, Regional, and selected Enterprise accounts, driving onboarding, adoption, and value realization across the full lifecycle.

As part of the EMEA Scaled Customer Success team, you will use data-driven signals to prioritize high-risk accounts, improve product usage, and contribute