Senior AECO Technical Success Manager

Autodesk; Madrid; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Autodesk is seeking a highly motivated Technical Account Manager within Autodesk Customer Success to help AECO customers optimize product investment and achieve measurable outcomes. You will support large enterprise clients worldwide, with a focus on Revit, Autodesk Construction Cloud, Forma, and related cloud services, ensuring reliable and secure deployment.

The role emphasizes proactive governance, data-driven insights, and collaboration with CSMs, TAS, and client IT/design teams to drive

Formación

• Bachelor's degree in Architectural, Civil or Construction Engineering.
• 5+ years' experience with AECO products and cloud services for large enterprise clients.
• Strong analytical skills and experience in enterprise environments.
• Fluency in French, Spanish and English.

Responsabilidades

• Establish and maintain relationships with customers as technical point of contact with CS Manager and TAS.
• Priority handling and escalation of critical issues and monitoring SLA compliance.
• Provide technical assistance and recommendations for Enterprise Customers based on data analytics.
• Identify opportunities for improvement initiatives via problem management approach.
• Collaborate with customer’s IT and design teams for installation, licensing, and performance of Autodesk cloud and desktop apps.
• Deliver coaching sessions from customer success plan to increase adoption.
• Conduct proactive customer engagement through regular support reviews and data insights alignment.
• Manage key event activities such as major upgrades and health governance.

Conocimientos

Analytical skills

Communication

Presentation skills

Project management

Multilingual French Spanish English

Educación

Bachelor's degree in AECO

Descripción del empleo

Autodesk is seeking a highly motivated Technical Account Manager within Autodesk Customer Success to help AECO customers optimize product investment and achieve measurable outcomes. You will support large enterprise clients worldwide, with a focus on Revit, Autodesk Construction Cloud, Forma, and related cloud services, ensuring reliable and secure deployment.

The role emphasizes proactive governance, data-driven insights, and collaboration with CSMs, TAS, and client IT/design teams to drive