Scaled Customer Success Lead, EMEA

autodesk; Barcelona; Híbrido; EUR 65.000 - 90.000; Jornada completa

Descripción de la vacante

Autodesk seeks a customer-focused CS professional to support Design & Manufacturing customers across EMEA. You will manage a hybrid portfolio of Territory, Regional, and select Enterprise accounts, guiding onboarding and adoption while prioritizing actions based on health and risk.

You will leverage data-driven insights to re-engage high-risk accounts and drive usage, collaboration with Sales, Channel, and Support, and contribute to retention and revenue growth across a tiered customer portfolio.

Formación

• Professional working proficiency in English and German.
• 2+ years of experience in Customer Success, Account Management, or Consulting roles.
• Experience managing a portfolio with different customer segments (scaled and higher-value accounts).
• Background in Engineering and Manufacturing, or related technical fields.
• Ability to analyze customer processes across D&M industries and translate them into adoption strategies.
• Strong understanding of customer lifecycle management, adoption, and retention strategies.
• Excellent stakeholder management and client relationship management skills.
• Strong communication, collaboration, and data-driven decision making.

Responsabilidades

• Proactively engage with customers through digital-first, scalable engagement models (1:many).
• Manage a hybrid portfolio of Territory, Regional, and selected Enterprise accounts.
• Guide customers through onboarding and adoption strategies across D&M workflows.
• Build and maintain relationships with key stakeholders, including senior stakeholders in higher-value accounts.
• Prioritize activities based on account health, risk, and business impact.
• Execute targeted actions for high-risk accounts using data-driven insights.
• Drive measurable uplift in product assignment and usage across your portfolio.
• Establish and execute customer success plans using usage data and business insights.
• Collaborate cross-functionally with Sales, Channel, and Support teams.
• Ensure a consistent and high-quality customer experience while operating at scale.

Conocimientos

English proficiency

German proficiency

Customer Success

Account management

Engineering background

Stakeholder management

Data-driven decisions

Cross-functional collaboration

Educación

Engineering/Manufacturing background

Descripción del empleo

Autodesk seeks a customer-focused CS professional to support Design & Manufacturing customers across EMEA. You will manage a hybrid portfolio of Territory, Regional, and select Enterprise accounts, guiding onboarding and adoption while prioritizing actions based on health and risk.

You will leverage data-driven insights to re-engage high-risk accounts and drive usage, collaboration with Sales, Channel, and Support, and contribute to retention and revenue growth across a tiered customer portfolio.