School IT Technician — Keep Learning Tech Seamless (Madrid)

Cognita; Madrid; On-site; EUR 30,000 - 42,000; Full time

Job summary

Cognita invites applications for an experienced IT Technician to support our Madrid cluster. You will ensure reliable IT services across Hastings School, delivering first and second-line support, managing hardware and software assets, and maintaining Microsoft 365, networks, and servers.

The role emphasizes user-focused service, system improvements, and cross-team collaboration. The ideal candidate is proactive, organized, and able to manage multiple priorities while delivering high-quality IT

Qualifications

• Experience with Microsoft environments, networking, hardware support, and IT infrastructure.
• Excellent customer service in a fast-paced environment.
• Proactive, organised and solutions-focused attitude.
• Strong communication and collaboration skills are essential.

Responsibilities

• Provide first and second-line IT support across the school.
• Maintain and develop the IT infrastructure and assets.
• Manage hardware and software assets and ensure reliable operation of Microsoft 365, networks, servers and communications systems.
• Act as a trusted point of contact for users and deliver a high-quality IT service.

Skills

Microsoft environments

Networking

Hardware support

IT infrastructure

Customer service

Problem-solving

Communication skills

Collaboration

Tools

Microsoft 365

Job description

Cognita invites applications for an experienced IT Technician to support our Madrid cluster. You will ensure reliable IT services across Hastings School, delivering first and second-line support, managing hardware and software assets, and maintaining Microsoft 365, networks, and servers.

The role emphasizes user-focused service, system improvements, and cross-team collaboration. The ideal candidate is proactive, organized, and able to manage multiple priorities while delivering high-quality IT