IT Support Technician - Madrid (Hybrid, 3 days/week onsite)

emagine - Portugal; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A technology solutions company is seeking an IT Support Technician in Madrid to provide both onsite and remote support for workplace technology. The candidate will assist with hardware tasks, manage IT assets, and ensure smooth operations in a global IT environment. Candidates should have strong Windows and hardware troubleshooting skills, along with good English communication, and be available to work onsite 3 days a week in Madrid.

Formación

• Previous experience in IT Support, Service Desk, or Desktop Support roles (L1–L2).
• Ability to perform physical tasks such as cabling and hardware setup.
• Proactive and organized, able to coordinate with global teams.

Responsabilidades

• Provide hands-on support for end-user workplace technology.
• Perform hardware-related tasks such as device delivery and setup.
• Manage IT stock and coordinate storage activities.

Conocimientos

Windows environments

Hardware troubleshooting

Basic networking concepts

User administration (Active Directory, Office 365)

Communication skills in English

Herramientas

Imaging tools

Descripción del empleo

IT Support Technician - Madrid (Hybrid, 3 days/week onsite)

Job at emagine - Portugal

We are looking for a hands‑on IT Support Technician based in Madrid to provide high‑quality onsite and remote support for end‑user workplace technology. The ideal candidate is proactive, service‑oriented, and comfortable working in a global IT environment.

Contract model: Preferably B2B

Responsibilities

• Provide hands‑on support for end‑user workplace technology, including laptops, thin clients, printers, mobile devices, and other peripherals.
• Perform hardware‑related tasks such as cabling, device delivery, setup, imaging, replacements, and factory resets.
• Manage local IT stock and coordinate storage activities, ensuring accurate asset tracking and availability.
• Act as the onsite “eyes and hands” for the technical/server room, supporting basic server and networking tasks under remote team guidance.
• Collaborate with global AZ Tech teams to ensure smooth integration, proper incident escalation, and alignment with global standards.
• Support ad hoc IT needs, including initial troubleshooting and resolution of first‑level hardware or connectivity issues.
• Handle user account creation and troubleshooting (O365, AD, access permissions, etc.).
• Travel occasionally to a secondary site for server room checks and hardware management.
• Assist in IT‑related communication for changes, incidents, and updates.

Requirements

• Previous experience in IT Support, Service Desk, or Desktop Support roles (L1–L2).
• Strong knowledge of Windows environments, hardware troubleshooting, and basic networking concepts.
• Ability to perform physical tasks such as cabling, equipment installation, and hardware setup.
• Experience with imaging tools and device lifecycle management.
• Good understanding of Active Directory, Office 365, and user administration.
• Proactive, organized, and able to work independently while coordinating with global teams.
• Good communication skills in English.
• Availability to work 3 days per week onsite in Madrid and occasionally travel to another local site.
• Preferably able to work under B2B contracting model.

Job Details

• Seniority level: Associate
• Employment type: Contract
• Job function: Information Technology
• Industries: Software Development