IT Technician

Cognita; Madrid; On-site; EUR 30,000 - 42,000; Full time

Job summary

Cognita invites applications for an experienced IT Technician to support our Madrid cluster. You will ensure reliable IT services across Hastings School, delivering first and second-line support, managing hardware and software assets, and maintaining Microsoft 365, networks, and servers.

The role emphasizes user-focused service, system improvements, and cross-team collaboration. The ideal candidate is proactive, organized, and able to manage multiple priorities while delivering high-quality IT

Qualifications

• Experience with Microsoft environments, networking, hardware support, and IT infrastructure.
• Excellent customer service in a fast-paced environment.
• Proactive, organised and solutions-focused attitude.
• Strong communication and collaboration skills are essential.

Responsibilities

• Provide first and second-line IT support across the school.
• Maintain and develop the IT infrastructure and assets.
• Manage hardware and software assets and ensure reliable operation of Microsoft 365, networks, servers and communications systems.
• Act as a trusted point of contact for users and deliver a high-quality IT service.

Skills

Microsoft environments

Networking

Hardware support

IT infrastructure

Customer service

Problem-solving

Communication skills

Collaboration

Tools

Microsoft 365

Job description

About Cognita:

Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 90 schools in 21 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 100,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, \"Thrive in a rapidly evolving world\".

About the Role:

We now have an exciting opportunity for an experienced IT Technician to join our fantastic team to support the schools in our Madrid cluster in Spain.

In this role, you will support the delivery of reliable, secure, and efficient IT services across Hastings School, ensuring that all technology systems, infrastructure, and communications operate effectively to support teaching, learning, and the day-to-day running of the school.

Working closely with staff across the school, you will play a key role in maintaining and developing the school's IT infrastructure, providing first and second-line technical support, managing hardware and software assets, and helping to ensure the smooth operation of Microsoft 365, network services, servers, communications systems, and other technology solutions. You will act as a trusted point of contact for users, delivering a high-quality support service while contributing to continuous improvements, innovation, and the overall user experience.

This is a permanent, full-time role with an immediate start date.

To view our Role Profile, click here.

Who We Are Looking For:

This role would suit someone with a passion for technology and problem-solving who enjoys delivering excellent customer service in a fast-paced environment. The successful candidate will be proactive, organised, and solutions-focused, with the ability to manage multiple priorities while maintaining attention to detail. Strong communication and collaboration skills are essential, as the role requires supporting a wide range of users across the school. Experience with Microsoft environments, networking, hardware support, and IT infrastructure will provide a strong foundation for success. Above all, we are looking for someone who takes ownership, embraces continuous learning, and is committed to delivering a reliable and responsive IT service.

Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.

We are an equal opportunities employer committed to diversity and treating all employees with dignity and respect regardless of background.