Sales Coordinator

Mandarin Oriental; Calviá; Presencial; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning & Development

MOstay

Health & Colleague Wellness

Descripción de la vacante

Mandarin Oriental Punta Negra Mallorca is seeking a proactive Sales Coordinator to join our Sales & Marketing team on Mallorca. You will manage bedroom bookings, coordinate with interdepartmental teams, and focus on guest satisfaction to drive repeat stays.

You’ll support the Sales Team with administrative tasks, attend BEO meetings, and help quote and convert group and individual bookings while maintaining knowledge of hotel rates and competition.

Formación

• Bachelor’s degree in hospitality management or related field.
• Certification or training in Sales & Marketing or Hotel Management is highly valued.
• One-year experience in sales coordination or hotel operations preferred.
• Experience with group bookings, reservations, and client relationships.

Responsabilidades

• Receive handover from Sales Department and coordinate group programs with hotel departments.
• Coordinate booking requirements in-house and upsell additional services.
• Ensure all information is obtained prior to guest arrival.
• Enter rooming lists and monitor group reservations via online codes.
• Work with Reservations for direct call-in bookings and liaise with F&B.
• Prepare VIP Booking arrival and Group Resume for departments.
• Review group arrival and accommodation details 72 hours before arrival.
• Attend BEO meetings and present groups and revised BEOs.
• Maintain filing system for enquiries and release space when needed.
• Handle site inspections, fam-trips, and client meetings with Sales Team.
• Quote and convert group and individual bookings; stay knowledgeable on rates and competition.
• Maximise upselling opportunities for room rates and extras.

Conocimientos

PMS platforms

Reservation coordination

Group bookings

CRM tools

Microsoft Office

Interdepartmental coordination

Upselling

Educación

Bachelor’s degree in hospitality management

Sales & Marketing or Hotel Management certification

Herramientas

Opera PMS

Fidelio

Excel

PowerPoint

Outlook

Delphi

Cvent

Descripción del empleo

Mandarin Oriental Punta Negra, Mallorca is looking for a Sales Coordinator to join our Sales & Marketing team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About The Job

Based at Mandarin Oriental Punta Negra, Mallorca, as the Sales Coordinator, you will be responsible for managing bedroom bookings, ensuring smooth interdepartmental coordination, and focusing on guest satisfaction to drive repeat stays. You will adhere to sales policies, maximize revenue, follow billing procedures, and foster strong client relationships while assisting the Sales Team with administrative tasks to support sales operations.

As Sales Coordinator, you will beresponsiblefor the following duties:

• To receive handover from Sales Department once booking is confirmed to coordinate group program with relevant hotel departments.
• To coordinate booking requirements while in-house and upsell additional services to ensure MOHG service levels.
• To ensure all necessary information is obtained prior to guest arrival.
• To enter rooming lists and monitor group reservations made via online booking codes.
• To work closely with Reservations for direct call-in bookings.
• To book outside sources requested by clients, within reason.
• To liaise with F&B and Reservations to ensure smooth coordination.
• To prepare VIP Booking arrival and Group Resume, forwarding to departments at least one week prior.
• To review group arrival and accommodation details with Front Office and operations 72 hours before arrival.
• To meet and assist clients, travel agencies, and other partners.
• To attend BEO meetings, presenting confirmed groups and revised BEOs.
• To maintain an up-to-date filing system for booking enquiries and release space when needed.
• To handle site inspections, fam-trips, and client meetings with the Sales Team.
• To help quote and convert group and individual bookings as needed.
• To maintain knowledge of hotel rates, room types, and competition.
• To maximize upselling opportunities for room rates and additional services.

As Sales Coordinator, weexpectfrom you:

Experience and education

• Bachelor’s degree in hospitality management, business administration, or a related field.
• Certification or training in Sales & Marketing or Hotel Management is highly valued.
• One-year previous experience in a sales coordination or hotel operations role, preferably in the hospitality industry.
• Experience with group bookings, reservations, and managing client relationships is highly valued.

Technical Skills

• Familiarity with hotel property management systems (PMS) and booking platforms.
• Experience in coordinating with multiple departments such as F&B, Reservations, and Front Office.
• Proficiency in Hotel Property Management Systems (PMS) like Opera, Fidelio, or similar software.
• Strong knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Familiarity with online booking platforms and reservation systems.
• Experience with Customer Relationship Management (CRM) tools for managing client interactions.
• Ability to create and manage reports, spreadsheets, and presentations.
• Basic understanding of revenue management systems and sales reporting tools.
• Ability to use event management software for group booking coordination (e.g., Delphi, Cvent).
• Strong background in customer service, sales, and administration support.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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