SaaS Implementation Lead - SMB Onboarding & Adoption

Holded; Barcelona; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Permanent contract

26 paid days-off

Short work-day on Fridays

Free catered lunch

Annual training budget

Fully equipped kitchen with snacks

Office by the sea

Lots of team activities

Gym membership discounts

Zusammenfassung

Holded is seeking an Implementation Manager to lead end-to-end onboarding for SMB clients, ensuring they go live quickly, extract value from day one, and stay with us long-term. You’ll translate business processes into Holded configurations and coordinate data migration, training, and workflow redesign.

You will act as the primary technical contact, collaborate with product and support teams, map client processes (accounting, invoicing, inventory, payroll basics, CRM) to Holded features,

Qualifikationen

• 2-5 years in implementation, onboarding, or customer success roles at a SaaS company targeting SMBs.
• Hands-on experience with at least one ERP/business management software (Holded, Odoo, Dynamics 365 BC, Navision, Sage).
• Strong understanding of core SMB business processes: accounting, invoicing, inventory, payroll basics, or CRM.
• Native Spanish speaker but fluent in English.
• Proven ability to manage multiple projects simultaneously without dropping the ball.

Aufgaben

• Lead end-to-end onboarding projects for new clients: scoping, configuration, data migration, training, and go-live.
• Understand each client’s current processes (accounting, invoicing, inventory, HR, CRM) and map them to Holded’s feature set.
• Act as the primary technical contact during implementation, coordinating with the product and support teams when needed.
• Identify risks and blockers early, managing project timelines across multiple simultaneous accounts.
• Conduct remote training sessions and produce documentation (guides, videos, help articles) adapted to each client profile.
• Collect structured feedback from clients post-implementation and surface product gaps to the Product team.
• Contribute to scaling our onboarding methodology: templates, playbooks, and automation of repetitive tasks.

Kenntnisse

Project management

Onboarding experience

Customer success

Data migration

Tools

Holded

Odoo

Microsoft Dynamics 365 Business Central

Navision

Sage

Jobbeschreibung

Holded is seeking an Implementation Manager to lead end-to-end onboarding for SMB clients, ensuring they go live quickly, extract value from day one, and stay with us long-term. You’ll translate business processes into Holded configurations and coordinate data migration, training, and workflow redesign.

You will act as the primary technical contact, collaborate with product and support teams, map client processes (accounting, invoicing, inventory, payroll basics, CRM) to Holded features,