SaaS Account Growth Manager

AirDNA, LLC; Barcelona; Remote; EUR 45,000 - 55,000; Full time

Benefits offered by this job

36 holidays per year

62 days to work from anywhere

Continuing education stipend

Public transport allowance (€150/month

Health insurance with AXA

Dog-friendly office

Office perks and vibrant team

Job summary

AirDNA in Barcelona is seeking an Account Manager to turn AirDNA's data into revenue and own a portfolio of clients to drive growth. You will identify upsell opportunities and ensure measurable ROI for each customer.

You will act as a trusted advisor, building long-term relationships and collaborating across teams to retain customers, reduce churn, and expand usage. Strong commercial instincts and communication are essential.

Qualifications

• Fluent in English (verbal and written).
• 3+ years in SaaS or B2B environments, with renewals or customer success responsibilities.
• Experience managing renewals or expansion revenue against a target.
• Strong commercial mindset and sales interest with ability to learn renewals, upsell opportunities, and handle objections.
• Excellent communication, written and verbal, with rapport-building skills.
• Highly organized and detail-oriented with ability to prioritize high-impact activities.
• Proactive ownership of customer health and risk management.
• Comfort with data and ability to explain data to support decisions.
• Ability to solve problems quickly and act as a strategic advisor.

Responsibilities

• Onboard and engage customers within 72 hours and check in during the first 90 days.
• Own your book of business end-to-end for retention, adoption, and expansion.
• Manage renewals and upsells, targeting proactive engagement 90 days before renewal.
• Monitor churn trends and incorporate insights into quarterly business reviews.
• Provide product and stakeholder training to ensure effective platform use.
• Resolve customer issues and improve account health, reducing at-risk accounts.

Skills

English

SaaS experience

Account management

Renewals

Sales mindset

Communication

Organized

Data interpretation

Problem solving

Strategic advisor

Learnability

Job description

AirDNA in Barcelona is seeking an Account Manager to turn AirDNA's data into revenue and own a portfolio of clients to drive growth. You will identify upsell opportunities and ensure measurable ROI for each customer.

You will act as a trusted advisor, building long-term relationships and collaborating across teams to retain customers, reduce churn, and expand usage. Strong commercial instincts and communication are essential.