Run & Support Project Manager - Hybrid IT Ops Leader

remoteo; Madrid; Híbrido; EUR 40.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Continuous training

Career progression

Hybrid work model

Flexible hours

Language training

Descripción de la vacante

remoteo, Madrid-based, is seeking an Run & Production Manager to lead Run activities for ISF infrastructure, ensure high availability, and supervise incident resolution while coordinating with security and product teams.

You will drive RCA, manage multi-country changes, and align CI/CD/DevOps pipelines within an Agile framework. Hybrid work model with flexible hours is offered along with language training.

Formación

• Requirements include JIRA, Octane and ServiceNow usage.
• Knowledge of Windows, Linux and Cloud environments.
• Familiarity with APIs, SFTP and CFT protocols.
• Understanding of mTLS and SAML security standards.
• Familiarity with ITIL, Agile and DevOps methodologies.

Responsabilidades

• Lead Run activities for ISF infrastructure to ensure high availability and operational stability.
• Supervise incident resolution (L1, L2, L3) and ensure SLA/SLO compliance.
• Coordinate major incident management (MIM) and communicate with stakeholders.
• Drive root cause analysis (RCA) and implement corrective actions.
• Lead technical evolution projects including integration with enterprise security systems.
• Manage security vulnerability remediation across platforms and ensure audit compliance.
• Coordinate governance and change management across multi-country environments.
• Oversee CI/CD toolchains and DevOps infrastructure alignment.
• Track user stories and backlog in Agile environments; use JIRA/Octane for delivery tracking.
• Lead project governance and stakeholder reporting across IT, business, and security domains.

Conocimientos

Incident management

Stakeholder coordination

Agile

DevOps

ITIL

Herramientas

JIRA

Octane

ServiceNow

Descripción del empleo

remoteo, Madrid-based, is seeking an Run & Production Manager to lead Run activities for ISF infrastructure, ensure high availability, and supervise incident resolution while coordinating with security and product teams.

You will drive RCA, manage multi-country changes, and align CI/CD/DevOps pipelines within an Agile framework. Hybrid work model with flexible hours is offered along with language training.