Run Manager: IT Ops & Incident Lead (Hybrid)

BNP Paribas Personal Finance; Madrid; Híbrido; EUR 55.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training programs

Hybrid telecommuting (50%)

31 vacation days

Flexible compensation plan

Diversity & Inclusion BNP Paribas

Corporate volunteering opportunities

Descripción de la vacante

BNP Paribas Personal Finance, based in Spain, seeks a Run Manager to ensure IT service stability for international partners. You will act as the link between business needs and technical execution, handling incidents, demands, and security compliance.

You will triage incidents, lead post-incident reviews, coordinate evolution demands, manage budgets, and serve as the pricing configuration contact. Collaboration across IT and Operations is essential in this hybrid role.

Formación

• Experience building and activating professional networks across IT and Operations.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication suitable for technical and business audiences.
• Fluency in English (B2) and French (B2) required.

Responsabilidades

• Monitor and triage incidents, prioritizing resolutions and escalations.
• Lead root-cause analysis and deliver detailed post-incident reports.
• Coordinate with technical teams on evolution demands, budgets and requirements.
• Serve as the primary contact for pricing parameter configurations and system updates.
• Act as Security Champion, managing IT risks, vulnerabilities, and compliance standards.
• Maintain transparent communication with partners through updates and monthly performance reports.

Conocimientos

Professional networks

Analytical skills

Communication skills

English fluency

French fluency

Descripción del empleo

BNP Paribas Personal Finance, based in Spain, seeks a Run Manager to ensure IT service stability for international partners. You will act as the link between business needs and technical execution, handling incidents, demands, and security compliance.

You will triage incidents, lead post-incident reviews, coordinate evolution demands, manage budgets, and serve as the pricing configuration contact. Collaboration across IT and Operations is essential in this hybrid role.