Run & Support Project Manager

HN Services España; Madrid; Híbrido; EUR 68.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career plan

Progression within company

Flexible hours

Descripción de la vacante

HN Services España is seeking an experienced Infrastructure Security Lead to oversee Run activities for ISF infrastructure, ensure high availability, and supervise incident resolution across L1-L3. You will coordinate major incidents, drive RCA, and manage the security roadmap across multi-country environments.

The role requires coordinating with security and technical teams, ensuring compliance with governance, audits, and corporate procedures.

Formación

• Experience leading IT infrastructure security and operations.
• Proven ability to coordinate multi-country initiatives.

Responsabilidades

• Lead Run activities for ISF infrastructure and ensure high availability.
• Supervise incident resolution (L1-L3) and ensure SLA/SLO compliance.
• Coordinate major incident management and stakeholder communication.
• Drive RCA and corrective actions; manage security remediation.

Conocimientos

Incident management

SLA/SLO

Root cause analysis

DevOps alignment

JIRA/Octane

Security governance

Herramientas

JIRA

Octane

Descripción del empleo

We are an international technology services company founded in 1983 and currently have over 2,000 employees in 5 countries: France, Spain, Romania, Portugal, and Luxembourg.

What are we looking for?

Responsibilities:

• Lead Run activities for ISF infrastructure, ensuring high availability and operational stability
• Supervise incident resolution (L1, L2, L3) and ensure SLA/SLO compliance
• Coordinate major incident management (MIM) and communication with stakeholders
• Drive root cause analysis (RCA) and implementation of corrective actions
• Lead technical evolution projects, including:
  • Integration with enterprise security systems
  • Infrastructure modernization and obsolescence management
  • Optimization of performance, resilience, and maintainability
• Manage technical roadmap and prioritization of infrastructure initiatives
• Security & Vulnerability Management
• Coordinate remediation of security vulnerabilities (EVS / IVS) across platforms
• Ensure compliance with security standards, audits, and internal policies
• Drive coordination between security teams and technical teams to track and
• Validate risk, impact, dependencies, and rollback strategies
• Ensure compliance with IT governance frameworks and corporate procedures
• Coordinate complex changes across multi-country environments
• Coordinate infrastructure evolution of CI/CD toolchains and DevOps
• Ensure alignment between infrastructure and deployment pipelines
• Support automation and continuous delivery practices
• Manage and track user stories and technical backlog in Agile environments
• Use tools such as JIRA and/or Octane for backlog management and delivery tracking
• Collaborate with Product Owners and squads to ensure alignment between business and technical priorities
• Lead infrastructure-related initiatives following project lifecycle phases (initiation, planning, execution, monitoring, closure)
• Ensure adherence to governance processes, reporting, and decision bodies (e.g., Steering Committees)
• Provide structured reporting on risks, progress, and deliverables
• Manage stakeholders across IT, business, and security domains
• Stakeholder & Multi-country Coordination
• Coordinate activities across multiple countries and teams
• Act as a bridge between operations, engineering, security, and business stakeholders
• Ensure strong communication and alignment at all levels

Requirements:

• Security: mTLS, SAML, vulnerability remediation processes

Work Model:

• Hibrid.
• Flexible hours, Monday to Friday.

We offer:

• Career plan tailored to employee preferences
• Progression within the company
• Flexible working hours