Romanian Gaming Player Support Specialist — Relocation

Mercier Consultancy Group; España; Presencial; EUR 20.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Paid Training (onboarding)

Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Career growth opportunities

Modern workspace in Sofia

Descripción de la vacante

Mercier Consultancy Group is seeking a Romanian Speaking Player Support Specialist to join our Sofia team. You will provide live chat, email and ticket support to a gaming community, assist with account management and in-game inquiries, and escalate complex issues as needed.

Native Romanian, excellent communication, and a passion for Gaming & Esports are essential. The role includes a relocation package, paid training, health insurance, and a modern, on-site workspace in Bulgaria.

Formación

• Native or fluent Romanian (spoken and written) is required.
• EU passport valid for employment in Bulgaria is required.
• Excellent communication with a customer-centric mindset.
• Experience in customer service or community management is advantageous.

Responsabilidades

• Provide high-quality support to gaming community members via live chat, email, and tickets in Romanian.
• Assist players with technical troubleshooting, account management, and in-game transactions.
• Stay updated on industry trends within Gaming & Esports to provide expert guidance.
• Collaborate with internal teams to escalate complex technical bugs or community issues.
• Ensure interactions reflect the premium brand voice of the client.
• Understand game mechanics, patches and tournaments to assist users effectively.
• Contribute to knowledge base improvements through player feedback.
• Thrive in a multicultural, on-site office environment in Sofia, Bulgaria.

Conocimientos

Romanian language

Customer service

Live chat support

Troubleshooting

Multicultural collaboration

Descripción del empleo

Mercier Consultancy Group is seeking a Romanian Speaking Player Support Specialist to join our Sofia team. You will provide live chat, email and ticket support to a gaming community, assist with account management and in-game inquiries, and escalate complex issues as needed.

Native Romanian, excellent communication, and a passion for Gaming & Esports are essential. The role includes a relocation package, paid training, health insurance, and a modern, on-site workspace in Bulgaria.