Italian Gaming Support Specialist - Relocation Included

Recruitment By Ierotheos; España; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Competitive Salary

Training provided

Health Insurance

Relocation package

Relocation concierge

Monthly bonus

Job summary

Mercier Consultancy Group is seeking an Italian-speaking Gaming Customer Service Support specialist to join its international team in Sofia, Bulgaria. You will assist players, troubleshoot account issues, and explain complex gaming mechanics clearly in Italian.

The role requires relocation to Sofia and on-site presence. We offer competitive salary, fully paid training, health insurance, a relocation package, and a monthly performance bonus to reward top service.

Qualifications

• Native or fluent Italian (spoken and written).
• Strong communication skills in English and Italian.
• Excellent problem-solving and adaptability to new software.
• Willingness to relocate to Sofia, Bulgaria.

Responsibilities

• Provide world-class support to players within Gaming & Esports, ensuring an excellent user experience.
• Troubleshoot technical queries and account-related issues to keep players engaged.
• Explain complex gaming mechanics and platform policies in Italian clearly.
• Document user interactions and provide feedback to product teams to improve the platform.
• Collaborate with international teams to resolve escalated issues for Italian-speaking users.

Skills

Native Italian

Excellent communication

Problem-solving skills

Relocation ability

Job description

Mercier Consultancy Group is seeking an Italian-speaking Gaming Customer Service Support specialist to join its international team in Sofia, Bulgaria. You will assist players, troubleshoot account issues, and explain complex gaming mechanics clearly in Italian.

The role requires relocation to Sofia and on-site presence. We offer competitive salary, fully paid training, health insurance, a relocation package, and a monthly performance bonus to reward top service.