Hungarian Gaming Player Support Specialist

Mercier Consultancy Group; España; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Health Insurance

Training on systems

Performance Bonus

Relocation assistance

Job summary

Mercier Consultancy Group is recruiting a Hungarian-speaking Player Support Specialist to join a premier gaming and Esports enterprise in Bulgaria. You will assist players via live chat, email and tickets, resolving issues with game mechanics, billing and account security.

The ideal candidate is native or fluent in Hungarian, fluent in English, with excellent communication and a customer-centric mindset. A valid EU passport or work permit is required, and full relocation support is offered.

Qualifications

• Native or fluent Hungarian (spoken and written).
• Fluency in English for team communication.
• Excellent communication with a customer-centric mindset.
• Ability to work in a fast-paced, high-energy environment.
• EU passport or valid work permit for Bulgaria.

Responsibilities

• Provide technical and account support via live chat, email, and tickets.
• Represent the client brand with excellence and stay updated on gaming trends.
• Resolve player inquiries related to game mechanics, billing, and account security.
• Collaborate with internal teams to report recurring issues.
• Maintain high-quality interaction standards in competitive gaming.
• Contribute to a positive player experience and loyalty.
• Stay informed on new game releases, patches, and events to assist players.

Job description

Mercier Consultancy Group is recruiting a Hungarian-speaking Player Support Specialist to join a premier gaming and Esports enterprise in Bulgaria. You will assist players via live chat, email and tickets, resolving issues with game mechanics, billing and account security.

The ideal candidate is native or fluent in Hungarian, fluent in English, with excellent communication and a customer-centric mindset. A valid EU passport or work permit is required, and full relocation support is offered.