French-Speaking Gaming Back Office Specialist - Relocation

Recruitment By Ierotheos; España; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package (flight,

transfer, hotel)

Free Relocation Concierge - a team for

documentation, accommodation and setup

Professional work environment in Sofia

Career development in French-speaking

And Much More…

Job summary

Mercier Consultancy Group is seeking a French Speaking Back Office Gaming Support Specialist to join a global leader in the Gaming & Esports sector in Sofia, Bulgaria. The role involves high-level back-office support, account monitoring, and complex issue resolution for international players.

Relocation is fully provided; English and French language skills are essential, with a passion for gaming and precise data handling required for success in this on-site position.

Qualifications

• Native or fluent French (spoken and written)
• Excellent command of English for professional internal communication
• Previous experience in back-office, administrative, or gaming-related support roles is highly valued
• A genuine passion for the Gaming & Esports industry and the digital entertainment landscape
• Strong analytical mindset with the ability to manage data with high precision
• Proven ability to relocate to Sofia for this on-site position in Bulgaria

Responsibilities

• Provide high-level back-office support to international players within the Gaming & Esports ecosystem.
• Monitor and manage player accounts, ensuring compliance with global gaming regulations and internal security protocols.
• Analyze and investigate suspicious activity or transactional discrepancies to uphold the integrity of the gaming platform.
• Communicate effectively with French-speaking stakeholders to resolve complex account-related queries.
• Collaborate with internal technical teams to report and troubleshoot platform-specific bugs or performance issues.
• Maintain detailed documentation and reporting on support requests to drive service improvement.
• Participate in ongoing training to stay updated on the latest trends and updates within the Gaming & Esports industry.

Skills

French-speaking

Back office

Gaming support

Relocation

Job description

Mercier Consultancy Group is seeking a French Speaking Back Office Gaming Support Specialist to join a global leader in the Gaming & Esports sector in Sofia, Bulgaria. The role involves high-level back-office support, account monitoring, and complex issue resolution for international players.

Relocation is fully provided; English and French language skills are essential, with a passion for gaming and precise data handling required for success in this on-site position.