Spanish-Speaking Gaming Support Specialist
Mercier Consultancy MD
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Benefits offered by this job
Job summary
Mercier Consultancy Group is seeking a Spanish-speaking Player Support Specialist to join a world-class gaming team in Bulgaria. You will assist players via chat, email, and tickets, troubleshooting issues and providing friendly, accurate guidance.
Native or fluent Spanish and strong English are required, plus a genuine passion for Gaming & Esports. The role offers fully paid training, relocation support, and a competitive monthly salary with performance bonuses.
Qualifications
- Native or fluent Spanish is mandatory and English proficiency is required.
- Genuine passion for Gaming & Esports and familiarity with modern gaming culture.
- Strong problem-solving skills and ability to learn quickly.
Responsibilities
- Deliver professional support to players via chat, email and ticketing systems.
- Troubleshoot technical inquiries, account issues and in-game transactions.
- Maintain knowledge of game titles, mechanics and community trends.
- Escalate complex bugs to development teams per internal protocols.
- Uphold high standards of service quality and response times.
- Contribute to support documentation and Spanish-speaking resources.
- Act as a positive brand ambassador for gaming partners.
Skills
Job description
Mercier Consultancy Group is seeking a Spanish-speaking Player Support Specialist to join a world-class gaming team in Bulgaria. You will assist players via chat, email, and tickets, troubleshooting issues and providing friendly, accurate guidance.
Native or fluent Spanish and strong English are required, plus a genuine passion for Gaming & Esports. The role offers fully paid training, relocation support, and a competitive monthly salary with performance bonuses.
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