Player Support Specialist - Hungarian and English - Paid Relocation to Sofia

Mercier Consultancy Medical; España; Remote; EUR 20,000 - 30,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Relocation Package

Monthly Performance Bonus

Monthly Accommodation Bonus

Fully Paid Training

Health Insurance

Job summary

A leading consultancy firm is seeking a Player Support Specialist fluent in Hungarian and English for a role based in Sofia, Bulgaria. You will provide top-notch support to players while assisting with inquiries related to gaming. Ideal candidates have a passion for gaming and strong customer service skills. This role includes a competitive salary and fully paid relocation package.

Qualifications

• Fluency in both Hungarian and English (oral and written) is required.
• Experience in customer support or player support roles is a plus.
• Strong understanding of gaming culture and familiarity with popular game titles is beneficial.
• Excellent communication and customer service skills.
• Ability to troubleshoot technical issues and offer effective solutions.
• Strong organizational skills for handling multiple inquiries.
• Willingness to relocate to Sofia with provided accommodation.

Responsibilities

• Provide outstanding player support via email in Hungarian.
• Assist players with questions regarding game features, technical issues, and account management.
• Resolve player concerns swiftly to enhance player satisfaction.
• Document player interactions to improve service quality.
• Collaborate with other teams to relay player feedback.
• Stay informed about game updates and support best practices.

Skills

Fluency in Hungarian

Fluency in English

Customer support experience

Understanding of gaming culture

Excellent communication skills

Technical troubleshooting

Strong organizational skills

Job description

Player Support Specialist - Hungarian and English - Paid Relocation to Sofia

Mercier Consultancy MD is delighted to present an exceptional opportunity for a Player Support Specialist fluent in both Hungarian and English, with a paid relocation to the dynamic city of Sofia, Bulgaria. This position is ideal for individuals passionate about gaming and wanting to make a positive impact on the player community. You will be responsible for assisting players with their inquiries, ensuring they have a seamless gaming experience.

Key Responsibilities

• Provide outstanding player support via email in Hungarian.
• Assist players with questions regarding game features, technical issues, and account management.
• Resolve player concerns swiftly to enhance player satisfaction and loyalty.
• Document player interactions effectively to improve overall service quality.
• Work collaboratively with other teams to communicate player feedback and insights.
• Remain informed about game updates and best practices in customer support to provide knowledgeable assistance.

Requirements

• Fluency in both Hungarian and English (oral and written) is required.
• Experience in customer support or player support roles is a plus.
• Strong understanding of gaming culture and familiarity with popular game titles is beneficial.
• Excellent communication and interpersonal skills, with a strong focus on customer service.
• Ability to troubleshoot technical issues and offer effective solutions.
• Strong organizational skills to manage multiple player inquiries efficiently.
• Willingness to relocate to Sofia, Bulgaria, with provided accommodation and support.

Benefits

• Competitive Monthly Salary.
• Fully Paid Relocation Package.
• Monthly Performance Bonus.
• Monthly Accommodation Bonus.
• Fully Paid Training.
• Health Insurance.
• And Much More …

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Customer Service
• IT Services and IT Consulting