Greek-Speaking Player Support Specialist – Gaming

Recruitment By Ierotheos; España; Hybrid; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Training

Fully Paid Relocation Package (flight,

Relocation Concierge

Monthly Performance Bonus

Job summary

Mercier Consultancy Group is seeking a Greek Speaking Player Support Specialist in Bulgaria to assist players via live chat, email, and social channels. You will troubleshoot issues, protect accounts, and handle billing queries while delivering a premium player experience.

Fluency in Greek and English, plus an EU passport, are required. The role offers fully paid training, relocation support, and a monthly salary aligned with the Bulgarian gaming support market.

Qualifications

• Native or fluent Greek (spoken and written).
• Excellent communication in Greek and professional English.
• Experience in customer service or community management is advantageous.
• EU passport (mandatory)

Responsibilities

• Provide high-quality technical and account support to players via live chat, email, and social media channels.
• Troubleshoot in-game issues, account security concerns, and billing queries with speed and accuracy.
• Act as a brand ambassador, ensuring a premium support experience for users in Gaming & Esports.
• Escalate complex bugs or community trends to development teams.
• Maintain knowledge of game mechanics, updates and events to assist players.
• Monitor and report policy violations to maintain a safe community.

Skills

Greek language

Excellent communication

English proficiency

Customer service

Problem solving

Job description

Mercier Consultancy Group is seeking a Greek Speaking Player Support Specialist in Bulgaria to assist players via live chat, email, and social channels. You will troubleshoot issues, protect accounts, and handle billing queries while delivering a premium player experience.

Fluency in Greek and English, plus an EU passport, are required. The role offers fully paid training, relocation support, and a monthly salary aligned with the Bulgarian gaming support market.