Revenue Operations Process Architect

Wolters Kluwer; Madrid; On-site; EUR 70,000 - 90,000; Full time

Job summary

Wolters Kluwer is seeking a Commercial Process Manager to define how commercial processes, data and GTM systems should work. You will collaborate with Revenue Operations, Sales, Marketing, Customer Success and Tech to design scalable solutions and drive successful implementations across the business.

Qualified candidates will have 5–10 years in Revenue Operations or CRM transformations, strong data design skills, and deep Salesforce experience to translate business needs into actionable specs

Qualifications

• 5–10 years of experience in Revenue Operations, Commercial Operations or CRM transformation.
• Experience designing commercial processes and data structures in a complex, multi‑business environment.
• Practical experience with Salesforce or a comparable CRM platform; Salesforce experience preferred.
• Good understanding of account, contact, opportunity, pipeline, forecast and ownership data.
• Ability to translate business requirements into clear functional designs for Tech teams.
• Experience working with distributed stakeholders and external delivery partners.
• Strong analytical, facilitation and documentation skills.

Responsibilities

• Assess current-state commercial processes, data and systems across divisions.
• Define and standardise target-state processes and essential data structures.
• Clarify systems of record, data ownership, handoffs and business rules.
• Translate business needs into functional requirements and acceptance criteria.
• Facilitate process design and decision-making across departments and partners.
• Support solution design, data migration, testing, UAT and cutover.

Skills

Revenue Operations

CRM transformation

Salesforce

Data structures

Tools

Salesforce

Job description

Wolters Kluwer is seeking a Commercial Process Manager to define how commercial processes, data and GTM systems should work. You will collaborate with Revenue Operations, Sales, Marketing, Customer Success and Tech to design scalable solutions and drive successful implementations across the business.

Qualified candidates will have 5–10 years in Revenue Operations or CRM transformations, strong data design skills, and deep Salesforce experience to translate business needs into actionable specs