Commercial Process Manager

wk; Madrid; On-site; EUR 70,000 - 110,000; Full time

Job summary

Wolters Kluwer is seeking a Commercial Process Manager to define and standardise commercial processes, data structures and GTM systems across Revenue Operations, Sales, Marketing, and Customer Success.

You will translate business needs into functional designs, collaborate with Technology and delivery partners, and support data migration, testing, and rollout of new processes. On-site in Madrid, the role requires strong stakeholder management and CRM experience.

Qualifications

• 5-10 years in Revenue Operations, Commercial Operations, Business Analysis, CRM transformation or sales technology.
• Experience designing commercial processes and data structures in a multi-business environment.
• Strong ability to translate business requirements into functional designs for Tech teams.
• Experience working with distributed stakeholders and external delivery partners.

Responsibilities

• Assess current-state commercial processes, data and systems across divisions.
• Define and standardise target-state processes and essential commercial data structures.
• Clarify systems of record, data ownership, handoffs and business rules.
• Translate business needs into functional requirements, user stories and documentation.
• Facilitate process design and decision-making across Revenue Operations, Sales, Marketing, Customer Success, Technology and partners.

Skills

Analytical skills

Facilitation

Documentation

Stakeholder management

Business analysis

Tools

Salesforce

Job description

Wolters Kluwer is a global leader in information services and solutions for professionals in the finance, tax and accounting, risk and compliance, health and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.

We are looking for a Commercial Process Manager to join our team.

Role purpose:

The Commercial Process Manager will define how commercial processes, data and GTM systems should work. Working across Revenue Operations, the business and Technology, the role will turn business needs into clear, scalable designs that can be delivered by Technology and external partners.

Key responsibilities:

• Assess current-state commercial processes, data and systems across divisions
• Define and standardise target-state processes and essential commercial data structures, including account, opportunity and forecast hierarchies
• Clarify systems of record, data ownership, handoffs and business rules
• Translate business needs into functional requirements, user stories, acceptance criteria and implementation-ready documentation
• Facilitate process design and decision-making across Revenue Operations, Sales, Marketing, Customer Success, Technology and delivery partners
• Support solution design, data migration, testing, UAT, cutover and transition to users

Required experience and capabilities:

• 5-10 years of experience in Revenue Operations, Commercial Operations, Business Analysis, CRM transformation or sales technology
• Experience designing commercial processes and data structures in a complex, multi-business environment
• Practical experience with Salesforce or a comparable CRM platform; Salesforce experience is strongly preferred
• Good understanding of account, contact, opportunity, pipeline, forecast and ownership data
• Ability to translate business requirements into clear functional designs that Technology teams can implement
• Experience working with distributed stakeholders and external delivery partners
• Strong analytical, facilitation and documentation skills, with the confidence to challenge ambiguity and drive decisions

Preferred background:

• Experience in post-merger integration, commercial transformation or enterprise CRM programmes
• Experience with data migration, master data, data quality or system integration
• Consulting, systems integration or technology-enabled transformation experience
• Experience in an international B2B environment
• Salesforce certifications is a plus

What success looks like:

• Improvement in process efficiency, cycle times or user experience
• Adoption and compliance with agreed commercial processes
• Data quality of key commercial objects and hierarchies
• Reduction in process exceptions, rework and manual workarounds
• Timely delivery of approved process and system improvements

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other protected status, in accordance with local regulations.