Commercial Transformation Manager

wk; Madrid; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Wolters Kluwer Madrid is seeking a Commercial Transformation Manager to lead strategic projects across the Go-To-Market organization and turn objectives into executable plans. You will align senior stakeholders, coordinate internal and external partners, and ensure initiatives are delivered, adopted and transitioned into the permanent operating model.

The role requires transforming cross-functional initiatives with clear governance, milestones and measurable business outcomes, while driving

Qualifications

• 5–12 years transforming and delivering cross-functional initiatives with measurable outcomes.
• Strong project discipline and executive reporting capabilities.
• Ability to influence senior stakeholders without direct authority.
• Structured, momentum driven approach in ambiguous environments.
• Solid understanding of GTM models across marketing, sales and customer success.

Responsibilities

• Lead commercial transformation projects from mobilisation through implementation and handover.
• Translate strategic objectives into outcomes, scope, milestones and workstreams.
• Coordinate stakeholders across Revenue Ops, Sales, Marketing, CS, Tech and Finance.
• Establish governance, dependencies and risk escalation; keep actions closed on time.
• Manage delivery partners and multiple workstreams with clear accountability.
• Track delivery against scope, timing, budget and business outcomes; escalate issues early.
• Lead change readiness, communications, adoption and handover to operations.
• Capture lessons learned and strengthen playbooks for acquisitions and special projects.

Skills

Transformation management

Programme management

Stakeholder management

GTM knowledge

Data analysis

Tools

CRM systems

Marketing automation

Data analytics

Job description

Commercial Transformation Manager

We are looking for a Commercial Transformation Manager to join our team.

Role purpose:

The Commercial Transformation Manager will lead strategic projects across the Go-To-Market organization. The role will turn strategic objectives into executable plans, align senior stakeholders around decisions and outcomes coordinate internal and external partners, and ensure that initiatives are delivered, adopted and transitioned into the permanent operating model.

Key responsibilities:

• Lead commercial transformation projects from mobilisation through implementation and handover
• Translate strategic objectives into clear outcomes, scope, milestones, workstreams and success measures
• Coordinate stakeholders across Revenue Operations, Sales, Marketing, Customer Success, Technology, Finance, Enablement, and external partners
• Establish governance, ownership, dependencies, risks and escalation paths, ensuring that decisions and actions are closed on time
• Manage internal and external delivery partners and coordinate contributions across multiple workstreams
• Track delivery against scope, timing, budget, quality and business outcomes, escalating issues early
• Lead change readiness, communications, adoption and handover
• Capture lessons learned and strengthen the repeatable playbook for acquisitions and special projects

Required experience and capabilities:

• 5-12 years of experience in transformation, programme management, consulting, Commercial Operations, Revenue Operations or post-merger integration
• Demonstrated experience delivering complex, cross-functional initiatives with measurable business outcomes
• Strong project and programme management discipline and executive reporting
• Experience influencing senior stakeholders without relying on direct authority
• Ability to create structure, momentum and accountability in ambiguous environments
• Strong understanding of Marketing, Sales, Customer Success and GTM operating models
• Analytical, outcome-oriented and comfortable challenging stakeholders constructively
• Team player attitude

Preferred background:

• Experience in a global B2B, technology, consulting or PE-backed transformation environment
• Experience leading post-merger integration or commercial technology implementation
• Experience with CRM, marketing automation, customer success, data or analytics programmes
• Experience designing governance models, operating rhythms and transformation playbooks

What success looks like:

• Projects delivered against agreed outcomes, timing and scope
• Fast resolution of cross-functional decisions and dependencies
• Clear accountability across the business, Revenue Operations, Technology and delivery partners
• Strong adoption by commercial users and operating teams

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other protected status, in accordance with local regulations.

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Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.