Resort Representative - Lanzarote

Jet2careers; Arrecife; Presencial; EUR 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent salary

Fully paid training

IT equipment provided

Monthly 1-to-1 meetings with Resort Tm

Career growth across Jet2.com & Jet2H

23 days holiday entitlement per year

2 days off per week

Monthly rosters shared in advance

Exclusive discounts on Jet2.com & Jet2

Recommend a Friend bonus

Descripción de la vacante

Jet2holidays Lanzarote Destination Management team seeks a temporary substitute to deliver outstanding local customer service and resolve queries using our in-house systems on a tablet. You’ll work closely with hotel teams and suppliers, ensuring memorable experiences for our guests.

The role offers full training, an opportunity to learn across Jet2.com & Jet2holidays, and a roster with monthly planning. You’ll be part of a lively team in Lanzarote, with benefits like paid training and staff

Formación

• Customer service experience is a plus, but not essential.
• Must be solution oriented, friendly & positive, confident using digital systems on a tablet.

Responsabilidades

• Create Memories: provide award-winning customer service through scheduled hotel visits and virtual interactions using internal systems on a tablet.
• Take Responsibility: support customers during disruptions or escalations with calm, confident assistance.
• Be Present: represent Jet2holidays during hotel visits and respond to queries via video call and messaging.
• Work as One Team: on busy flight days assist the Airport team to ensure smooth journeys.

Conocimientos

Customer service

Tablet use

Herramientas

Tablet device

Descripción del empleo

As a valued member of our Jet2holidays Lanzarote Resort team, you’ll play a key role in creating memories & unforgettable holiday experiences for our customers. Your local knowledge and passion for customer service will be memorable. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.

What do we offer you?

• Excellent Salary
• Fully paid training and IT equipment provided
• Monthly 1-to-1 meetings with your Resort Team Leader
• Career growth across Jet2.com & Jet2holidays
• 23 days holiday entitlement per year
• 2 days off per week
• Monthly rosters shared in advance
• Exclusive discounts on Jet2.com flights and Jet2holidays hotels
• Recommend a Friend bonus scheme

This position is offered as a temporary substitute contract (contrato de sustitución) to cover the absence of a colleague. The contract’s end date cannot be confirmed at this time, as it will depend on the return of the employee being replaced.

La presente posición se ofrece mediante un contrato de trabajo de duración determinada bajo la modalidad de contrato de sustitución, destinado a cubrir la ausencia de una persona trabajadora de la empresa. La fecha de finalización del contrato no puede concretarse en este momento, ya que dependerá del efectivo retorno de la persona sustituida.

What will I do?

• Create Memories

  Through scheduled hotel visits and virtual interactions via our internal systems on a tablet device, you’ll provide award winning customer service that leaves a lasting impression. By sharing your local knowledge, you’ll recommend tailored experiences and attractions that perfectly match our customers interests to enhance their stay.

• Take Responsibility

  Support our customers during any disruptions, emergencies, or escalations in resort, providing calm, confident assistance when it matters most.

• Be Present

  Represent Jet2holidays during hotel visits and respond to queries via video call & messaging whilst delivering friendly and efficient support.

• Work as One Team

  On busy flight days you may be rostered to support our Airport team assisting with arrivals and departures to ensure a smooth start and end to our customers’ journey

What do I need?

• Right to Work Documents

  As we employ on local contracts, you will already hold full right to work documents for Spain.

• Travel & Accommodation

  You will already be a driver with access to your own motorised vehicle with appropriate insurance. Operational Travel expenses will be reimbursed. You will already living in Lanzarote with your own accommodation.

• Flexibility

  We aim to provide your roster 4 weeks in advance. Your roster can include early starts, late finishes, split shifts & weekend working. You will be required to support with any flight disruption, serious emergencies in resort & customer escalations.

• Skills & Experience

  Customer service experience is a plus, but not essential. You must be solution orientated, friendly & positive, be confident and comfortable to use digital systems (on a tablet device)

What can I expect after I have applied?

Once your application has been reviewed by our Talent Acquisition Team, you'll be invited to complete a short video interview. If successful, you'll progress to the final stage, an in-person interview with our Jet2holidays Lanzarote Destination Management team.