Resort Representative - Costa Brava

Jet2.com Limited; Gerona; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Local employment contract

Fully paid training

IT equipment provided

23 days holiday entitlement

2 days off per week

Monthly rosters in advance

Jet2 flights and Jet2holidays hotel is

Recommend a Friend bonus

Job summary

Jet2.com Limited is seeking a Resort Representative for a temporary substitute role in Spain. You will work closely with internal and external partners to deliver VIP customer service and create memorable holiday experiences for our guests.

You will engage with hotel visits, virtual interactions, and on-site support, ensuring smooth arrivals and departures while representing Jet2holidays. Training is provided and a dedicated team supports your growth.

Qualifications

• Experience in customer service is a plus, but not essential.
• Must be solution oriented, friendly and positive, confident and comfortable using digital systems on a tablet.

Responsibilities

• Create memories through scheduled hotel visits and virtual interactions via internal systems.
• Support customers during disruptions, emergencies, or escalations in resort.
• Assist with arrivals and departures to ensure a smooth start and end to the journey.
• Represent Jet2holidays during hotel visits and respond to queries via video call & messaging while delivering friendly support.
• Collaborate with the Airport team during busy flight days.

Skills

Customer service

Solution oriented

Friendly & positive

Digital literacy

Job description

Overview

As a valued member of our Jet2holidays Resort team, you’ll play a key role in creating memories and unforgettable holiday experiences for our customers.

What do we offer you?

• Excellent Salary
• Local Employment Contract
• Fully paid training and IT equipment provided
• Monthly 1-to-1 meetings with your Team Leader
• Career growth across Jet2.com & Jet2holidays
• 23 days holiday entitlement per year
• 2 days off per week
• Monthly rosters shared in advance
• Exclusive discounts on Jet2.com flights and Jet2holidays hotels
• Recommend a Friend bonus scheme

This position is offered as a temporary substitute contract to cover the absence of a colleague. The contract end date cannot be confirmed at this time, as it will depend on the return of the employee being replaced.

What will I do?

As a Resort Representative, you’ll report directly to the Resort Team Leader and work closely with internal and external partners to deliver VIP industry leading customer service. You’ll be at the heart of creating memories for our customers.

• Create Memories through scheduled hotel visits and virtual interactions via our internal systems.
• Take Responsibility by supporting customers during disruptions, emergencies, or escalations in resort.
• Be Present to assist with arrivals and departures to ensure a smooth start and end to our customers’ journey.
• Represent Jet2holidays during hotel visits and respond to queries via video call & messaging while delivering friendly support.
• Work as One Team collaborating with the Airport team during busy flight days.

What do I need?

• Right to Work Documents: You must hold full right to work documents for Spain.
• Travel & Accommodation: You must be a driver with access to your own motorised vehicle and appropriate insurance. You must already be living in the destination or arranged accommodation. Operational travel expenses will be reimbursed.
• Flexibility: Roster will be provided 4 weeks in advance. You may be required to work early starts, late finishes, split shifts, weekends, and cover flight disruptions, emergencies and escalations.
• Skills & Experience: Customer service experience is a plus, but not essential. You must be solution orientated, friendly & positive, confident and comfortable using digital systems on a tablet device.

What can I expect after I have applied?

Your application will be reviewed. If successful you will progress to a short video interview and then an in-person interview with the Jet2holidays Destination Management team.

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