Airport Representative - Arrecife, Lanzarote

Jet2.com Limited; Arrecife; Presencial; EUR 15.000 - 23.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Fully paid training and IT equipment

23 days holiday entitlement per year

Jet2holidays discounts

Weekly time off

1-to-1 meetings with Team Leader

Career growth across Jet2.com & Jet2H

Descripción de la vacante

Jet2.com Limited is seeking an Airport Representative in Lanzarote to welcome customers at arrivals and departures and to resolve queries using in-house digital systems. You will act as a single point of contact for disruptions, deliver essential information, and work with partners to ensure a premium experience for all travellers.

Join a collaborative team, enjoy full training, and benefit from great rostering, holiday entitlement, and career progression across Jet2.com & Jet2holidays in a

Formación

• Customer service experience preferred
• Solution oriented, confident and friendly
• Comfortable using digital systems on a tablet

Responsabilidades

• Greet customers with a warm welcome and guide them through their airport journey
• Act as a point of contact during disruptions and escalations
• Represent Jet2holidays in arrivals and departures, providing transfer and holiday information
• Work closely with internal and external partners to deliver VIP customer service
• Create a memorable customer experience by communicating clearly and helpfully

Conocimientos

Customer service

Digital systems

Flexibility

Communication

Herramientas

Tablet

Descripción del empleo

As a valued member of our Jet2holidays Arrecife Airport team, you'll play a key role in creating a memorable and welcoming process for our customers as they arrive and depart the airport. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.

What do we offer you?

We're proud to provide our valued colleagues with a comprehensive range of benefits, including:

• Excellent Salary
• 20 hours & 30 hours per week contracts available
• Fully paid training and IT equipment provided
• Monthly 1-to-1 meetings with your Team Leader
• Career growth across Jet2.com & Jet2holidays
• 23 days holiday entitlement per year
• Weekly time off
• Monthly rosters shared in advance
• Exclusive discounts on Jet2.com flights and Jet2holidays hotels
• Recommend a Friend bonus scheme

What will I do?

As an Airport Representative, you'll report directly to the Airport Team Leader and work closely with internal and external partners to deliver VIP industry leading customer service. You'll be at the heart of creating memories for our customers.

• Create Memories

Greet every customer with a warm welcome with our famous Jet2holidays smile. You will make our customers journey memorable from the very start.

• Take Responsibility

Be a point of contact during flight disruptions, emergencies and customer escalations ensuring every situation is handled with care and working together as one team to ensure we achieve our on-time performance service and customer satisfaction requirements.

• Be Present

Represent Jet2holidays in the arrivals hall and departures terminal guiding and assisting customers throughout their airport experience. Provide our customers with essential transfer & holiday information by creating and distributing welcome packs & delivering information onboard the transfer coaches.

• Work as One Team

Work closely with our transfers providers, support the operation inside the terminal and outside in the coach park to ensure a VIP customer experience.

What do I need?

• Right to Work Documents

As we employ on local contracts, you will already hold full right to work documents for Lanzarote.

• Travel & Accommodation

You will already be living in Lanzarote with your own accommodation. You'll need to be able to get to the airport at any time – day or night.

• Flexibility

We aim to provide your roster 4 weeks in advance. Your roster will include early starts, late finishes, split shifts & weekend working. As an Airport Representative, please be aware that the role involves extended periods of standing and working outdoors, particularly during the summer months. Flexibility is essential, as you may also be required to support during flight disruptions, serious emergencies, and customer escalations.

• Skills & Experience

Customer service experience is a plus, but not essential. You must be solution orientated, friendly & positive, confident and comfortable to use digital systems (on a tablet device). Please note that this role is physically demanding, as you will be required to support our fast-paced operation and will always be on the go.

What can I expect after I have applied?

Once your application has been reviewed by our Talent Acquisition Team, you'll be invited to complete a short video interview. If successful, you will progress to the final stage, an in-person interview with our Jet2holidays Destination Management team.

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