Resort Operation Manager (f/m/d)

Hapimag AG; Palma; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Staff accommodation

Resort holidays

Holiday discounts

Job summary

Hapimag AG in the Mallorca region seeks a passionate leader to manage the entire resort, overseeing operations from reception to housekeeping and technical services. You will work with the Resort Manager to ensure budgets are met and targets achieved while developing the department heads and staff under your supervision.

You will ensure high standards of service, coordinate administrative processes, and contribute to turnover growth across outlets, including F&B and hospitality teams, with a

Qualifications

• Vocational training in the hotel or catering industry.

Responsibilities

• Manage the entire resort together with the Resort Manager, including budget planning and achieving targets.
• Lead and develop the Head of Department team and the approximately 110 staff members.
• Oversee the smooth running of the resort's restaurant serving exclusive, fresh and regional cuisine.
• Ensure compliance with standards and continuously improve work processes, including staff rota plans.

Skills

Leadership

Budgeting

Operations management

Staff development

Communication

Guest service orientation

Education

Vocational training in hotel or catering industry

Tools

SIHOT

Job description

Work where others go on holiday! Right on the fine sandy beach of Paguera, our beautiful Hapimag Resort with 239 apartments awaits you. Look forward to a varied role with a restaurant, beach bar, cocktail lounge, supermarket, tennis courts and an outdoor and indoor swimming pool – with a daily sea view included!
Join our team! As a passionate and committed leader, you’ll create a welcoming atmosphere for our guests and ensure the smooth running of operations throughout the resort. Together with the Resort Manager, you’ll oversee administrative processes and coordinate the operational departments – from reception and the restaurant to housekeeping and technical services. You’ll also play an active role in developing and implementing measures to boost turnover for our outlets.

What you can expect

• Together with the Resort Manager, you will be responsible for managing the entire resort, including budget planning and achieving targets
• Leading and developing the Head of Department team and the approximately 110 staff members
• You will be responsible for the smooth running of our restaurant, which serves exclusive, fresh and regional cuisine
• Ensuring compliance with standards and the continuous improvement of work processes, as well as drawing up staff rota plans

What you bring along

• Vocational training in the hotel or catering industry
• At least 5 years’ experience in the hotel or catering industry, including 2 years’ management experience as a department head in the Food & Beverage sector
• Strong organisational and communication skills
• A positive attitude and enthusiasm that you can convey to your guests and your team
• Excellent command of German and English, as well as a good command of Spanish
• Knowledge of standard software, the internet and hotel property management systems (SIHOT)

What we offer

Local benefits

Local benefits

• An exciting and professional working environment
• Opportunities for further training
• Staff accommodation may be provided
• Enjoy two weeks holiday at a Hapimag resort of your choice
• Attractive discounts on holidays and F&B services (30% off) at our own Hapimag resorts.

Benefits at Hapimag

Questions?

As pioneers of the sharing economy, we are a team of over 1,800 people and approximately 120,000 members. Our common goal: a high-quality and sustainable vacation experience. Together, we use 56 different vacation resorts in popular destinations across Europe – by the sea, in the mountains, or in cities. Why? Because we want to vacation in a relaxed and responsible way.