Remote US DTC Retention Architect: Post-Purchase Growth

UMAEZ LLC; España; Remote; EUR 135,000 - 206,000; Full time

Benefits offered by this job

Fully remote

Job summary

UMAEZ LLC is looking for a Head of Retention to own the entire post-purchase strategy for the US market and eventually bring the function in-house. You will work with the CEO, Head of CRO, and Head of Marketing to align retention with performance, and collaborate with developers and copywriters to build and ship the strategies.

The role requires deep knowledge of post-purchase flows, email/SMS programs, and LTV optimization, plus the ability to lead cross-functional teams from strategy to

Qualifications

• Must own retention in a US DTC or ecommerce brand with measurable impact on US customers.
• Strong cross-functional collaboration with executives, engineers, and copywriters to execute retention.
• Deep understanding of flows, segmentation, copy, tooling, CS, and data that connect retention.

Responsibilities

• Develop US retention strategy aligned with acquisition performance, offer structure, and growth targets.
• Create post-purchase journeys including email/SMS flows, reactivation sequences, loyalty mechanics, and subscription retention.
• Identify high-leverage retention opportunities by product line, customer segment, and purchase behavior using US performance data.
• Collaborate on offer and bundle strategy with a retention lens to drive repeat purchases.
• Work with developers to implement retention flows, automations, and tooling, with clear scoping and timely launches.
• Own retention tech stack and keep SOPs for scalable execution.

Skills

Retention strategy

Cross-functional collaboration

Data-driven decisions

US market knowledge

Tools

Klaviyo

Loop

Job description

UMAEZ LLC is looking for a Head of Retention to own the entire post-purchase strategy for the US market and eventually bring the function in-house. You will work with the CEO, Head of CRO, and Head of Marketing to align retention with performance, and collaborate with developers and copywriters to build and ship the strategies.

The role requires deep knowledge of post-purchase flows, email/SMS programs, and LTV optimization, plus the ability to lead cross-functional teams from strategy to