Churn & Retention Architect — DTC E‑Commerce (Remote)

Foxelli Group; Andorra; On-site; EUR 28,000 - 31,000; Full time

Benefits offered by this job

Fully remote

Gym memberships

Development budget

Generous PTO

Home office stipend

Strong culture

Job summary

Foxelli Group is seeking a remote Churn Specialist to dive into customer lifecycles across our craft subscription brands, turning data into actionable retention initiatives. You’ll analyze churn patterns, map journeys, and run experiments to improve onboarding and engagement.

With at least 2 years fixing churn for physical products, you’ll use AI and automation to scale insights, work across multiple brands, and present findings to senior teammates.

Qualifications

• Experience diagnosing churn, not just reporting it.
• Ability to turn messy data into a clear point of view for senior stakeholders.
• Hands-on experience with customer journey mapping, onboarding optimisation, or CRO.
• Experience building automations: triggered flows, lifecycle sequences, or similar.

Responsibilities

• Analyse churn patterns across multiple Foxelli brands and identify at-risk segments.
• Research competitors and benchmark retention in the space.
• Use AI tools to surface insights and identify patterns.
• Audit the full customer lifecycle with a churn lens from onboarding to long‑term engagement.
• Identify drop-off moments and experience gaps affecting churn.
• Own initiatives to improve onboarding flows and early‑stage activation.
• Develop hypotheses and run experiments for lifecycle communications, CRO tests, loyalty mechanics, and win-back campaigns.
• Build and maintain automations that support retention at scale and track impact of initiatives.

Skills

Churn analysis

Cohort analysis

A/B testing

Data storytelling

Automation

AI tooling

Tools

Automation tools

Job description

Foxelli Group is seeking a remote Churn Specialist to dive into customer lifecycles across our craft subscription brands, turning data into actionable retention initiatives. You’ll analyze churn patterns, map journeys, and run experiments to improve onboarding and engagement.

With at least 2 years fixing churn for physical products, you’ll use AI and automation to scale insights, work across multiple brands, and present findings to senior teammates.