Remote Technical Support Consultant - Multilingual Global

SupportYourApp; Valencia; Presencial; EUR 26.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-friendly

USD salary

Referral rewards

No time-tracking

International environment

Learning opportunities

Descripción de la vacante

SupportYourApp is hiring a Technical Support Consultant to deliver high-quality technical assistance to customers in a multilingual, remote-friendly environment. You will handle inquiries via phone, email, and chat, troubleshoot issues, and collaborate across departments to resolve problems.

The role requires excellent English and French communication, at least 1 year in customer support, and familiarity with CRM systems and basic APIs/OS knowledge.

Formación

• Proficiency in English and French at C1 for speaking and writing.
• Minimum 1 year in a customer support role (technical preferred).
• Familiarity with CRM systems and basic technical support concepts.
• Ability to troubleshoot and explain technical information clearly.
• Strong communication and teamwork skills.

Responsabilidades

• Provide technical support via phone, email, and chat.
• Troubleshoot issues and guide customers with steps.
• Collaborate with other departments to resolve problems.
• Escalate complex issues to the appropriate team.
• Document interactions in the CRM system.
• Continuously improve support processes and stay updated with changes.
• Maintain product knowledge and adapt to updates.

Conocimientos

English (C1)

French (C1)

Customer support

Technical support

Problem solving

Multitasking

Herramientas

CRM systems

APIs

SaaS tools

OS basics

Descripción del empleo

SupportYourApp is hiring a Technical Support Consultant to deliver high-quality technical assistance to customers in a multilingual, remote-friendly environment. You will handle inquiries via phone, email, and chat, troubleshoot issues, and collaborate across departments to resolve problems.

The role requires excellent English and French communication, at least 1 year in customer support, and familiarity with CRM systems and basic APIs/OS knowledge.