Global Technical Support Consultant (Remote)

Supportyourapp-1; España; A distancia; EUR 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

USD compensation

Global team environment

Referral rewards

Work-life balance

Descripción de la vacante

SupportYourApp is seeking a Technical Support Consultant to join our global team. You will deliver expert technical assistance via phone, email, and chat while working remotely in a multilingual environment.

Requirements include strong English and French communication (C1), at least one year in customer support (tech preferred), and familiarity with CRM systems and APIs. D365 documentation and cross-functional collaboration are part of daily duties.

Formación

• 1+ year in customer support (technical preferred) in a fast-paced environment.
• Excellent English and French communication at least C1 for spoken and written.
• Familiarity with CRM systems and basic technical support concepts.

Responsabilidades

• Provide technical support via phone, email, and chat in a professional manner.
• Troubleshoot technical issues and provide step-by-step guidance to customers.
• Collaborate with other departments to resolve customer issues.
• Escalate complex issues to the appropriate team for resolution.
• Document customer interactions in D365.
• Continuously improve support processes and procedures.
• Maintain up-to-date product knowledge and company updates.

Conocimientos

English/French bilingual

Customer support experience

CRM familiarity

APIs/OS/SaaS basics

Troubleshooting skills

Multitasking

Communication of technical info

RAM ≥8GB & stable network

Herramientas

D365

CRM systems

SaaS tools

Descripción del empleo

SupportYourApp is seeking a Technical Support Consultant to join our global team. You will deliver expert technical assistance via phone, email, and chat while working remotely in a multilingual environment.

Requirements include strong English and French communication (C1), at least one year in customer support (tech preferred), and familiarity with CRM systems and APIs. D365 documentation and cross-functional collaboration are part of daily duties.