Remote Technical Support Specialist — EN/FR

SupportYourApp; Arona; Presencial; EUR 24.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote cooperation

International environment

USD compensation

Refer a friend rewards

Descripción de la vacante

SupportYourApp is seeking a Technical Support Consultant to deliver technical support via phone, email, and chat in a fast-paced, multinational environment. The role emphasizes troubleshooting, collaboration across departments, and maintaining product knowledge.

You will interact with customers, document cases in D365, and strive to improve support processes. A strong emphasis on communication in English and French is essential.

Formación

• Excellent English and French communication skills (C1 for both spoken and written).
• At least 1 year of experience in customer support (technical support preferred) in a fast-paced environment.
• Familiarity with CRM systems and basic technical support (understanding of APIs, OS, SaaS tools).
• Strong problem-solving, attention to detail, and ability to multitask and collaborate well.

Responsabilidades

• Provide technical support via phone, email, and chat professionally.
• Troubleshoot technical issues and guide customers step-by-step.
• Collaborate with other departments to resolve customer issues.
• Escalate complex issues to the appropriate team.
• Document customer interactions in D365.
• Continuously improve support processes and procedures.
• Maintain up-to-date product knowledge with company updates.

Conocimientos

English (C1)

French (C1)

CRM familiarity

APIs & SaaS basics

Problem solving

Multitasking

Interpersonal skills

Tech-to-non-tech communication

Technical support experience

8GB RAM hardware

Herramientas

CRM systems

APIs

Descripción del empleo

SupportYourApp is seeking a Technical Support Consultant to deliver technical support via phone, email, and chat in a fast-paced, multinational environment. The role emphasizes troubleshooting, collaboration across departments, and maintaining product knowledge.

You will interact with customers, document cases in D365, and strive to improve support processes. A strong emphasis on communication in English and French is essential.