Remote T3 Support Engineer - Global Team

Supportyourapp-1; Sevilla; A distancia; EUR 52.000 - 77.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fixed schedule

Remote from EU

International environment

USD compensation

Referral rewards

Wellbeing policies

Leadership support

Professional growth

Descripción de la vacante

SupportYourApp is seeking a T3 Support Engineer to join a global, multilingual team delivering intelligent support services. You will troubleshoot complex backend issues, analyze logs, and fix small, low-risk problems while collaborating with Engineering.

The role emphasizes strong SQL skills, experience with PHP/JS, and cloud familiarity (AWS). Remote work from the EU is offered, with a fixed schedule and performance-based rewards. Excellent English and proactive communication are essential.

Formación

• Excellent English skills (C1) in spoken and written form.
• Experience in Technical Support, SRE, or Engineering with strong troubleshooting and code-reading skills.
• Strong SQL skills and experience with production-scale relational databases.
• Working knowledge of PHP and/or JavaScript/TypeScript.
• Familiarity with AWS or another cloud provider, including logs, services, and secrets.
• Experience with Sentry or similar error-tracking tools and Grafana or similar monitoring tools.
• Strong written communication skills and ability to document technical findings clearly.
• Strong analytical thinking and research skills.
• Ability to identify when escalation to Engineering is required.
• Positive, proactive and responsible attitude.
• Reliable home-office setup with stable internet connection.

Responsabilidades

• Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations.
• Reproduce bugs across web admin consoles, mobile apps, and backend APIs.
• Analyze logs, error traces, and metrics to identify root causes.
• Query production databases (read-only) to validate data-related issues.
• Implement small, low-risk fixes, including configuration changes, data corrections, and targeted code patches.
• Escalate complex issues to Engineering with clear documentation and findings.
• Track incidents and outages through resolution, using monitoring and error-tracking tools to verify fixes.
• Maintain and expand internal runbooks and knowledge bases to reduce recurring escalations.
• Maintain deep understanding of client solutions and meet KPI.

Conocimientos

English (C1)

SQL

PHP

JavaScript/TypeScript

AWS

Sentry

Grafana

Code-reading

Troubleshooting

Documentation

Herramientas

GraphQL

REST API

Descripción del empleo

SupportYourApp is seeking a T3 Support Engineer to join a global, multilingual team delivering intelligent support services. You will troubleshoot complex backend issues, analyze logs, and fix small, low-risk problems while collaborating with Engineering.

The role emphasizes strong SQL skills, experience with PHP/JS, and cloud familiarity (AWS). Remote work from the EU is offered, with a fixed schedule and performance-based rewards. Excellent English and proactive communication are essential.