Remote Tech Support Specialist (English & German)

SupportYourApp; Madrid; On-site; EUR 25,839 - 38,759; Full time

Benefits offered by this job

Opportunity to cooperate fully remotely

Rewards for referring friends

Inclusive international environment

Balance between project workload and personal time

Job summary

SupportYourApp is hiring for a Technical Support role to provide exceptional assistance via calls, chats, and emails. Ideal candidates are tech-savvy with strong English and German skills and a minimum of 1 year experience in customer support.

This opportunity allows for full remote work while ensuring customer satisfaction. The role involves resolving inquiries, troubleshooting, and maintaining a working knowledge of our client's products. Join a rewarding environment committed to equal treatment for all candidates.

Qualifications

• Minimum of 1 year of experience in Customer Support.
• Ability to quickly learn and navigate new systems.
• Responsible attitude.

Responsibilities

• Provide exceptional technical support via calls, chats, and emails.
• Resolve support inquiries including product assistance.
• Gather technical information for resolution of complex cases.
• Troubleshoot common issues using the knowledge base.

Skills

Excellent English communication skills (C1)

Excellent German communication skills (C1)

Customer-oriented attitude

Tech-savvy

Job description

SupportYourApp is hiring for a Technical Support role to provide exceptional assistance via calls, chats, and emails. Ideal candidates are tech-savvy with strong English and German skills and a minimum of 1 year experience in customer support.

This opportunity allows for full remote work while ensuring customer satisfaction. The role involves resolving inquiries, troubleshooting, and maintaining a working knowledge of our client's products. Join a rewarding environment committed to equal treatment for all candidates.