Remote Tech Support Specialist (English & German)

SupportYourApp; Madrid; Presencial; EUR 25.839 - 38.759; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Opportunity to cooperate fully remotely

Rewards for referring friends

Inclusive international environment

Balance between project workload and personal time

Descripción de la vacante

SupportYourApp is hiring for a Technical Support role to provide exceptional assistance via calls, chats, and emails. Ideal candidates are tech-savvy with strong English and German skills and a minimum of 1 year experience in customer support.

This opportunity allows for full remote work while ensuring customer satisfaction. The role involves resolving inquiries, troubleshooting, and maintaining a working knowledge of our client's products. Join a rewarding environment committed to equal treatment for all candidates.

Formación

• Minimum of 1 year of experience in Customer Support.
• Ability to quickly learn and navigate new systems.
• Responsible attitude.

Responsabilidades

• Provide exceptional technical support via calls, chats, and emails.
• Resolve support inquiries including product assistance.
• Gather technical information for resolution of complex cases.
• Troubleshoot common issues using the knowledge base.

Conocimientos

Excellent English communication skills (C1)

Excellent German communication skills (C1)

Customer-oriented attitude

Tech-savvy

Descripción del empleo

SupportYourApp is hiring for a Technical Support role to provide exceptional assistance via calls, chats, and emails. Ideal candidates are tech-savvy with strong English and German skills and a minimum of 1 year experience in customer support.

This opportunity allows for full remote work while ensuring customer satisfaction. The role involves resolving inquiries, troubleshooting, and maintaining a working knowledge of our client's products. Join a rewarding environment committed to equal treatment for all candidates.