Remote Technical Support Consultant (Multilingual)

Supportyourapp-1; Arona; A distancia; EUR 34.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fixed schedule

Remote work

International environment

USD compensation

Referral rewards

Work-life balance

Leadership development

Health policy

Trust culture

Descripción de la vacante

SupportYourApp, a global Intelligent Support-as-a-Service leader, is seeking a Technical Support Consultant to join a multicultural, multilingual team. You will provide top-tier technical support remotely, troubleshoot issues, and document interactions in D365, staying current with product updates and processes.

Requires English and French at C1, 1+ year experience, and strong problem-solving skills. This remote role offers a fixed schedule, international collaboration, and USD compensation.

Formación

• Excellent English and French communication skills (at least C1 for both spoken and written).
• At least 1 year of experience in a customer support role (technical support preferred) in a fast-paced environment.
• Familiarity with CRM systems and basic technical support (understanding of APIs, OS, SaaS tools).
• Strong problem-solving and troubleshooting skills, with constant attention to detail.
• Ability to multitask and prioritize effectively.
• Exceptional interpersonal and team-player skills.
• Ability to communicate technical information to non-technical customers.
• Personal computer (at least 8Gb RAM) with a stable internet connection (min 50 Mbps download / 40 Mbps upload).

Responsabilidades

• Provide technical support via phone, email, and chat in a professional and efficient manner;
• Troubleshoot technical issues and provide step-by-step guidance to customers;
• Collaborate with other departments to resolve customer issues;
• Escalate complex issues to the appropriate team for resolution;
• Document customer interactions and inquiries in D365;
• Continuously improve customer support processes and procedures;
• Maintain a high level of product knowledge and stay up to date with company updates and changes.

Conocimientos

English - C1

French - C1

Customer support

Technical troubleshooting

Multitasking

Communication

Non-technical communication

Technical explanation to non-technical

Herramientas

D365 CRM

Descripción del empleo

SupportYourApp, a global Intelligent Support-as-a-Service leader, is seeking a Technical Support Consultant to join a multicultural, multilingual team. You will provide top-tier technical support remotely, troubleshoot issues, and document interactions in D365, staying current with product updates and processes.

Requires English and French at C1, 1+ year experience, and strong problem-solving skills. This remote role offers a fixed schedule, international collaboration, and USD compensation.